Yealink ringtone for Queue and Ring Group

[Maurice Lefevere]

Hello,


Been looking around on the internet for a closing answer but can't find it, so here i am

We've got some customers asking for different ringtones depending on were the caller is positioned.
We are serving a lot of GP's who are using Ring Groups for emergency calls.
For example:

CALLER1: is in the Queue (normal)
CALLER2: is in a Ring Group (emergency)

For a long time we are using DECT's for the emergency calls, but would like to stop with this.

Is it possible to have 2 different ringtones so that the assistant can recognize the priority when not directly looking at the display?.
so CALLER1 has ringtone A and CALLER2 has ringtone B.


BTW: It is a HOSTED environment, but for some stange reason i can't post anything there..

Kind Regards,

Maurice

 

[JohnS_3CX]

Hi Maurice,

Go to your phones page and click the Options button on top.
Enable this option which allows you to pick different ringtones per queue:


Then you will need to edit each extension from the management console, and for each phone you now have this option for custom queue ringtones:


Click the blue button and set your ringtones:


Reprovision the phone now so it can apply the new settings, and call the different queues to hear what it will sound like.