Yealink T48 usage issues

[Clément Rousseau]

Hi,

I am facing some issues with Yealink T48 (or maybe its normal but its not very efficient at all).

First and most important : when someone who is register as contact call an agent, it show the client name as expected. But when agent is already on a call and a second call is coming, the phone show there is a second call incoming but it doesn't show the contact name, only the number (same as if someone who is not register as contact call).

Second : when language for the phone is set to non-english one (french here), the keyboard to search in 3cx phonebook is qwerty and not french one (azerty).

Third : for every contact in 3cx phonebook, only the mobile one is displayed and usable on the phone (via search in phonebook). Only solution we have found is to create multiples entry for each numbers the contact have, for exemple one contact for mobile, another one for entreprise and third one for home). Its ok but not very convenient.

Only the first issue is very important for us but if you have ideas for others please share

regards,

 

[Saqqara]

Change answer your third question -

This is normal for all Yealink phone , they only show the mobile number. The same applies to the 3CX windows application.