Solved Yealink T54W, disable/remove: History, 3cx Pbook, DND, Menu soft keys, & more?

[brian@sohonetworksolution]

My client would like to disable the following four softkeys:
History
3cxPbook
DND
Menu

They'd also like to disable the functionality of the 'always forward' button on the bottom right of the phone, just above the speakerphone button.
It looks like a phone handset pointing to another phone handset.

They are concerned that buttons will accidentally get pressed when the cleaning crew clean the phones, and DND or the Menu is accessed by accident.

Earlier, I had posted how to disable the History feature, and the suggestion i was given does work... history shows empty which is great for this common area phone.
Now they just want to take it a step further.

thanks.

 

[Alejandro_3CX]

Hi you would need to use a custom template, you may find further info in this document

Note that this is not supported from us, any assistance regarding custom templates please contact the phone vendor.

Have a good day!

 

[Alphabetic]

Sounds like you want to use the "Phone Lock" function of the phone.

https://support.yealink.com/docs/sip-t31g-t31p-t31/phone-lock/0267f7b320294bbe91d65d2ee0f7b56f

AI will be able to help you modify a template to get these working.

 

[brian@sohonetworksolution]

Hi you would need to use a custom template, you may find further info in this document

Note that this is not supported from us, any assistance regarding custom templates please contact the phone vendor.

Have a good day!

thanks! yealink's support AI chat was able to help.
Custom template changes:

# Disable Softkey 1 (History) - worked
programablekey.1.type = 0

# Disable Softkey 2 (3cxPbook / Directory) - didn't work.
programablekey.2.type = 0

# Disable Softkey 3 (DND) - worked
programablekey.3.type = 0

# Disable Softkey 4 (Menu) - worked
programablekey.4.type = 0

we can live with the 3CXpBook staying as is.
same with the call transfer button... that can stay.

Have a great day, and thanks again.

 

[Alejandro_3CX]

thanks! yealink's support AI chat was able to help.
Custom template changes:

# Disable Softkey 1 (History) - worked
programablekey.1.type = 0

# Disable Softkey 2 (3cxPbook / Directory) - didn't work.
programablekey.2.type = 0

# Disable Softkey 3 (DND) - worked
programablekey.3.type = 0

# Disable Softkey 4 (Menu) - worked
programablekey.4.type = 0

we can live with the 3CXpBook staying as is.
same with the call transfer button... that can stay.

Have a great day, and thanks again.

You may delete or disable the phonebook provisioning in the template too.

 

[CentrexJ]

We re-assign that 3CX Phone book key for people that don't want it to redial

 

[brian@sohonetworksolution]

You may delete or disable the phonebook provisioning in the template too.

thanks! I got it all removed, including the PhoneBook.

programablekey.2.type = 0
programablekey.2.label = %NULL%