Yealink WHXX Caller ID Integration

[SIP Connect]

Hello All,

Is there any update on the integration between 3CX and the Yealink WHXX headsets so the caller ID can be displayed on the headset screen?

I have been looking for a way to get this working as a lot of my customers that are using these headsets are complaining that it isn't showing the caller ID but i haven't been able to find anything besides setting up the MS teams integration as the called ID shows up on MS Teams. This isn't a viable option.

Has anyone else found a work around for this?

 

[sip1]

Good Chat!

 

[SIP Connect]

For anyone that is interested, I have contacted Yealink about this issue and they were able to replicate the issue and have passed this onto their PM team and R&D team to further investigate and hopefully fix.

 

[SIP Connect]

Yealink has got back to me saying that the issue is the 3CX softphones are the issue.See response below.
Hopefully 3CX will see this and update the apps to support caller ID feature.

"Unfortunately, the 3CX softphone doesn’t support showing caller id on the headset’s screen for now.

At present, there are two ways to display caller-id on the Yealink headset when using softphones, 3CX softphone does not belong to any of the following.

1, The softphone itself supports the caller-id display feature, such as MS Teams

2, The softphone integrates the Yealink SDK V20."

 

[SIP Connect]

I have received another response from a Yealink Headset Engineer.
Hopefully 3CX sees this and is able to work with Yealink to get this working.

"I got and understood your scenario. Unfortunately, it’s not that Yealink does not support this feature, it’s due to 3CX using Web HID to integrate with all the manufacturers. Due to some limitations of Web HID, all the manufacturers integrated with 3CX cannot support the features you mean, it required 3CX to share contact info.

Yealink headset SDK can support this function, and we are working hard to communicate with 3CX for this function, but no positive progress so far. We believe that customers are God, and we believe that 3CX is also the same, so if you can also write an email to them to request this feature, I believe this will help to speed it up."

 

[JohnS_3CX]

Hello,

I cannot offer an ETA or solid answer at this stage, but we are aware of this and are discussing internally to see if it can be done.

 

[RP!]

Hey,

i have the same issue, do you have some new informations about this?