You do not have enough credits to call this destination

[xenon2]

Hi,
I'm wondering if anyone can assist me with this issue.

When a user is calling South Africa for example, they will hear a message saying something along the lines of "You do not have enough credits to call this destination". Now I have check with VOIP trunk provider we do not have any limitations or even low on credits. This voice is definitely 3CX generated and I was able to find the female voice in the system prompts. I'm currently using version 15.5.15502.6 Professional.

Thanks.

 

[cobaltit]

So you found the exact prompt in 3CX saying you don't have enough credits or you simply found a female voice in one of the prompts? I just searched the prompt set and I don't see anything in the default prompts nor have I ever heard anything about credits. Since it seems to be complaining about costs for a call (something 3CX doesn't care about) it would very much seem to be a provider issue. But looking at the call logs will tell you exactly where it is coming from.

 

[xenon2]

Correct. Which is why I found it surprising why 3CX even cared and I could not find any setting that mentioned about cost restricting. Also it looks like only one user has this problem another user calls a different country without any issues. I will try to find that prompt set.

 

[leejor]

I would check the 3CX Activity Log and compare a call to a number giving the recording, and one that does not and the call goes through, Going to the same IP? Then it's your provider.

 

[xenon2]

I will monitor this. It seems like the user was certain they heard the girl in the system prompt "you_have.wav". Only this user has heard this when making the call to South Africa. Thanks for your assistance, I will have to get back to provider if it continues with the same destination.

 

[leejor]

If they were calling one number, it may be that the destination has the call forwarded (in some way) to another destination, and the first destination has an issue with "credits"..