Zendesk Client Side integration won't connect

[Jaspar]

I followed all instructions from

https://www.3cx.com/user-manual/zendesk-crm-integration/ - document no longer exists

, but as soon as i click on the "Authorise" button on the Windows softphone i receive an "unable to connect" error.


In Zendesk i created the OAth token with the correct name and identifier and agents are able to login using username and password (also with the API).

With my previous 3CX test setup everything worked without problems, with the same settings.

The installed Zendesk CRM integration is "Zendesk.zip" verion 916, we are using 3CX Pro 15.5.

Am i doeing something wrong?

 

[edossantos]

Yes, the authentication worked there. But the CRM is not returning any result for the number you entered. Try entering a number you know is a valid phone number for a contact in your CRM, and you should see the contact details retrieved.

 

[Josh Busby]

That is a number for one of our contacts.


The only number I've gotten to work returns this as the result.

I have Mobile, Home and Business all set in the contacts info to the same number.

 

[edossantos]

If the contact already exists in 3CX Contacts, the CRM engine will not lookup for it in your CRM. You will need to remove the contact from 3CX Contacts, so it is retrieved by the CRM engine and inserted into 3CX Contacts including the Contact URL.