Solved Zoho CRM not logging all calls Via 3CX

[Ayomide]

Hello Eddossantos, thanks a lot for your help and assistance he last time to help integrate 3cx with Zoho crm, the problem I am experiencing right now is that, let say for example our agents make a total of 200 calls in a day, the Zoho crm would just log 20 of those calls. I tried to check if it was an API limit issue, but that is not the case as there would still be unused API credits available. Please what can I do to resolve this. Thank you very much. @edossantos

 

[edossantos]

Hello @Ayomide,

Are these outbound calls or inbound calls being handled by agents? In the case of inbound calls, if these are missed queue calls that ring at more than 1 extension, then they will not be logged.

For outbound calls, we would need to see some logs. Please enable verbose logs from the 3CX Console > Dashboard > Activity Log > Settings. Then wait until the issue is reproduced (a call is not logged), and check the 3cxSystemService.log file, where you will see if there was any issue while invoking the Zoho REST API in order to report the call.

Also, please note that you need to define the extension for each agent in Zoho, so 3CX can map extension numbers to Zoho agents, and report the call. If you have some agents that don't have their extension set in Zoho, then you will not get calls reported for those agents.

 

[Ayomide]

Hello @edossantos So I deleted the former integration and attempted to start a new one, but it appears not to be working after following all the steps the Test case doesn't work. I get the error attached in the screenshot below

 

[edossantos]

Hello @edossantos So I deleted the former integration and attempted to start a new one, but it appears not to be working after following all the steps the Test case doesn't work. I get the error attached in the screenshot below

This is a configuration issue. Probably the URLs you need to configure here (Accounts Server URL and Zoho CRM URL) are wrong.

 

[Ayomide]

This has been fully resolved now. Thanks @edossantos . Quick question How do you change he 3cx Super admin password or credentials?

 

[edossantos]

Quick question How do you change he 3cx Super admin password or credentials?

From the 3CX Console > Security > Admin Credentials.

 

[Ayomide]

Thank you very much @edossantos