Zoho CRM not responding

[DaleT]

3CX ver: 16.0.910

I have configured Zoho CRM per the documents at: https://www.3cx.com/docs/pbx-crm-integration-zoho/

The test runs fine. See screenshot.

But nothing is being logged in Zoho. Nor is the contact record popping up when called. And I have the "Extension_Number" set correctly in the user records. I have reached out to Zoho as I thought this was something on their end. But thought I would look here as well.

Looking through the logs I am seeing this at the end

2019/09/01 11:56:16.820|6358|0048|Erro|Exception during call reporting: Server returned a non successful status code - HTTPStatusCode=BadRequest - Reason= - Content={"code":"INVALID_QUERY","details":{"reason":"the field is not available for search","api_name":"extension"},"message":"invalid query formed","status":"error"}

 

[DaleT]

Ok - I figured out the issue.

The problem is with the documentation at 3CX.

https://www.3cx.com/docs/pbx-crm-integration-zoho/

in the "Zoho Configuration" Step 6 says to name the extension field in Zoho CRM as "Extension_Number”

However, in Step 1 "Call Journaling" part of the documentation is shows the field id as "extension." It should be "Extension_Number."

This resolved my issue and now calls are logged.

 

[edossantos]

Regarding contact popup, please ensure that you're using the Web Client when you receive the call, and that the browser is not blocking popups from it.

 

[DaleT]

@edossantos , thanks! I will double-check that.