London & Manchester, June 2023. Registration is now open! Following the success of our US Technical Training, we're pleased to announce the next round of training sessions set to take place this side of the pond in the UK this June! Join us in either London or Manchester for our Advanced Technical Training covering the newly revamped 3CX Academy. This is your chance to netw [...]
Are you ready to take your technical skills to the next level? Then join us for our latest Advanced Technical Training to network with peers and enhance your 3CX skills. After the success of our 3CX training back in March, we're thrilled to release dates for the next round of events. As you already know, we’ve simplified the process of becoming fully 3CX certified by having onl [...]
Greetings everyone! Lively talks on the Forum show how much you appreciate being a 3CX Community member. To show our gratitude, we want to take a moment to appreciate and acknowledge the top Q1 contributors to our Community Forum. Let's congratulate the winners and those who have been most active in our community in Q1. Your ideas, advice, and expertise have made the daily work [...]
JetPack CRM has been added to the list of 11 different 3CX developed and maintained CRM integrations that are easy and straightforward to set up. Perfect for any WordPress user, JetPack CRM is inexpensive and can be set up directly from the WordPress interface. Features include click2call straight from the CRM interface and journaling of calls and chat conversations. Check out [...]
3CX now has an extension in the Zoho Marketplace, making configuration even easier. Integration features include click2call straight from the CRM interface and journaling of calls and chat conversations. Check out the updated installation documentation for a simple step-by-step guide. Contact sync & call pop-up Impress your customers by answering their call with a personalized greeting. Calls from and to external numbers [...]
Following the release of v18 Update 2, we have also updated the Call Flow Designer (CFD). Now audio files generated through text to speech are cached in the 3CX server, so subsequent requests to convert the same text are resolved locally. We’ve also added components to allow you to parse CSV text without using a C# script, or to transcribe audio from a WAV file into text. Save [...]
Linking your CRM system with 3CX saves agents’ time finding client records, allows for personalized welcome messages, and improves workflow timescales. 3CX supports a large number of CRMs out of the box. For other CRMs, we encourage administrators to integrate using the 3CX CRM Wizard. The wizard allows you to easily create templates to link 3CX with any REST API-supported CRM, [...]
If you work at an auto dealership, you know how important it is for you to have great phone service. In fact, phone calls convert to 10-15x more revenue than web leads. A missed or dropped phone call could mean a lost sale or an angry customer. A phone call would make or break your reporting numbers. That’s why we think auto dealerships can really benefit from a VoIP phone syst [...]
Despite everything that happened in 2020, contact centers remain a vitally important way for businesses to connect with customers. However, things are changing. Technologies are advancing, communication trends are shifting, and customers are more demanding than ever before. To ensure your business doesn’t fall by the wayside, check out the five biggest contact center trends tha [...]
Amongst internet users, there are around 2 billion digital buyers in the world, which is more than 50% of total internet users. The trend of online buying and selling will only continue to rise, with everything now just a click away. Long gone are the times where it was necessary to travel miles away to buy something you need. Electronic commerce or ecommerce has dramatically c [...]
