Live chat customer support has rapidly grown in popularity in recent years. But, this should come as no surprise; it’s beneficial for customers and brands alike. Live chat undeniably improves customer service levels. Companies appreciate it for its customer satisfaction and loyalty-building benefits. Customers, on the other hand, have learned that the little box in the corner o [...]
One of the first things you’ll do when setting up a new PBX is configure opening and closing hours. This often also includes some simple rules to define what should happen to a call at certain times. For example, forwarding the call to an IVR menu or queue during open hours, or to voicemail with a personalized greeting message during closing hours. Configuring office hours is e [...]
Call fraud happens when hackers get into your VoIP system and place unauthorized calls in a way that results in you accumulating a bill (usually large!) for calls you did not make. Call fraud can be to any destination, but it usually involves toll fraud: a situation in which your VoIP system is hacked and used to make lots of unauthorized international calls. According to a rec [...]
If you run a business and want to ensure customer satisfaction, live chat is a must have for customer support and interaction. According to data from SuperOffice: 41 percent of customers expect you to have live chat support on your website. For mobile users, this number goes up to 50 percent. Customer satisfaction is much higher with live chat than with other means of communica [...]
Are you maximizing your VoIP system? Are you aware of all the different VoIP calling features offered by your service provider? More importantly, are you using these features effectively? If your business communications is powered by VoIP, there are certain key VoIP calling features you absolutely don’t want to ignore. These include: Inbound Rules/Call Routing: Inbound rules al [...]
If you own a business, you've likely had your fair share of unhappy customers. Customer complaints are inevitable, but they can be good for business. Instead of allowing your irate customers to walk away to your competitors, consider investing in a live chat solution to help with handling complaints. There's a lot of negative press for businesses that are not customer-centric, [...]
There are many reasons to go for a business VoIP solution. Chief among these reasons include the fact that you will enjoy massive savings by using VoIP for your business: research shows that the average business that switches to VoIP can save between 40 - 90 percent on phone bills. However, how much a VoIP solution costs should not be the only deciding factor when scouting a bu [...]
If you’re yet to embrace mobile VoIP, now is a good time. According to FinancesOnline, there were 1 billion users in 2017 - and the number of users is estimated to reach 3 billion by 2021. Its increasing adoption is driven by many factors, particularly the large savings made possible with the technology. A study found that the average business will save $1,727 monthly on mobile [...]
There’s absolutely no doubt about the need to switch to a VoIP system if you haven’t already: as we’ve established at 3CX, using VoIP/IP Telephony can help you save costs on telco bills by up to 80 percent. Where many people get confused, however, is whether they should go for a hosted VoIP solution or an on-premise VoIP system. What is Hosted VoIP? A hosted PBX system is one i [...]
In today’s digital world of email, instant messaging, live chat and video conferencing, phone systems are not often the first thing that businesses look to modernize. But sales teams have always had a close relationship with the phone. While intelligent prospecting, email tracking and automation is becoming increasingly important to modern sales processes, getting hold of a pro [...]
