The use of VoIP phone systems has surged due to COVID-19: several internet service providers have reported an increase in VoIP usage of between 44 to 88 percent. As we’ve established at 3CX, the rise in VoIP usage is good news because you can reduce your phone bill by as much as 80 percent by using an IP telephony system. The bad news, however, is that attempts to hack VoIP pho [...]
If it’s true that flexibility is one of the key aspects of intelligence, then 3CX is certainly the smartest PBX on the market! What often escapes technicians is the user's point of view: we think of how to make the PBX safer, how to effectively manage the flow of incoming calls, and how to define the outbound rules. However, what if an employee, specifically one who is less fam [...]
When it comes to 3CX, there’s a big community of distributors, resellers and experts out there. We’re the ones on the frontlines installing 3CX systems and maintaining them for our existing clients. Often, we look to the 3CX community for technical support and it’s great to be able to draw on this collective expertise. But with more than 25,000 partners spread over 190 differen [...]
You only get one chance to make a good first impression! Any business looking to improve overall efficiency, as well as deal with new customers, knows it well. Being able to count on an innovative IP PBX, which is robust and flexible, allows you to improve all internal procedures. The customer’s first call is all-important, and they will undoubtedly pick up on any inefficiency [...]
Many organisations have had a shock to the system in adapting to remote working, scrabbling to get the right IT solutions in place. Now with the experience of working remotely, there are already signs that organisations will continue to work this way at least some of the time. Where remote working solutions have been hastily embraced in some cases, now is the right time to asse [...]
3CX v16 is around the corner, and we have some exciting news to share about our Call Flow Designer. With this new release, the CFD will use a new scripting engine with deeper integration into 3CX. Furthermore, it is much more efficient as the script execution engine forms part of the 3CX core, rather than being run externally to the core. This means access to more functions as [...]
Following Update 4 of 3CX v15.5, we’re releasing a new build of the 3CX Call Flow Designer which includes new features and fixes! This new version adds a new “Record and Email” component, updated regions for the Amazon Polly TTS engine, and a new date range feature for the Date & Time conditional component. The new “Record and Email” component allows recording audio from th [...]
Following Update 2 of 3CX v15.5, we’re releasing a new build of the 3CX Call Flow Designer which includes some new and exciting features that have been long awaited! This new version supports text to speech using the Amazon Polly engine and adds the ability to create predictive dialers among other improvements and fixes. In order to use Text to Speech, you simply need to use th [...]
Without further ado, we're excited to announce that the final Call Flow Designer is ready for download! Following the RC a few months ago, we’re presenting the final release of this powerful tool. Throughout these past few months we have eagerly been listening to your feedback and as a result, we’re including some new components to make it even easier to perform common tasks: N [...]
Along with the release of V15.5 we brought back the VAD, with it’s new name Call Flow Designer (CFD). The BETA of the CFD was very well received as it was a feature that many customers and resellers were really looking forward to. And now we bring to you the Release Candidate. So, what’s new in the RC: Email Sender component properly validates mandatory fields. Email Sender com [...]
