In this nugget, we discuss inbound call routing. Skills Covered Configuring an Inbound Rule Review the full course of 3CX Phone System Training Videos at https://www.3cx.com/3cxacademy/ Previous Video: Configuring VoIP Providers / SIP Trunks | Next Video: Configuring Outbound Routing [...]
In this nugget, we shall discuss outbound call routing. Skills Covered What are Outbound Rules used for Configuring an Outbound Rule Review the full course of 3CX Phone System Training Videos at https://www.3cx.com/3cxacademy/ Previous Video: Configuring Inbound Routing | Next Video: Ring Groups [...]
In this nugget, we shall discuss Ring Groups Skills Covered Creating a Ring Group Ring Strategies available for Ring Groups Review the full course of 3CX Phone System Training Videos at https://www.3cx.com/3cxacademy/ Previous Video: Configuring Outbound Routing | Next Video: Call Queues [...]
In this nugget, we shall discuss Call Queues Skills Covered Creating a Call Queue Understanding the Basic Polling Strategies Configuring Call Queue Options Creating Basic Queue Statistics Reports Review the full course of 3CX Phone System Training Videos at https://www.3cx.com/3cxacademy/ Previous Video: Ring Groups | Next Video: Call Center Edition [...]
In this online training, we shall discuss how to configure the features enabled in the Call Center Edition Skills Covered Understanding the Advanced Polling Strategies Configuring the Call Center Edition Options Understanding the Wallboard Generating Call Center Statistics Reports Review the full course of 3CX Phone System Training Videos at https://www.3cx.com/3cxacademy/ Pr [...]
In this nugget, we shall cover Digital Receptionists, aka IVR. Skills Covered Creating of a Digital Receptionist Configuring the Options of a Digital Receptionist Review the full course of 3CX Phone System Training Videos at https://www.3cx.com/3cxacademy/ Previous Video: Call Center Edition | Next Video: Basic Troubleshooting [...]
In this nugget, we shall discuss various techniques which can be used to troubleshoot simple issues Skills Covered Using the Status of Extensions, Phones, Ports, Trunks, VoIP Providers and 3CX MyPhone Clients Troubleshooting using the Server Activity Log Troubleshooting using the Server Event Log Review the full course of 3CX Phone System Training Videos at https://www.3cx.com/ [...]
In this nugget, we shall discuss the various support options that you can use when you need to get additional information or help troubleshooting an issue. Skills Covered How to obtain support Appreciation of the Free support options Understanding the Support Packages Review the full course of 3CX Phone System Training Videos at https://www.3cx.com/3cxacademy/ Previous Video: [...]
Welcome to part two of Using 3CX MyPhone. Click here for Using 3CX MyPhone Part One. In this video, we will build on what you have seen in part one and look at more of the available features such as the Listen, Listen and Whisper and Barge in options included in the 3CX Call Center Module. We'll also show you the Parking feature and how to Transfer your calls. Skills Covered by [...]
In Part One of the Using 3CX MyPhone video, you will see a general overview on how to use 3CX MyPhone. We'll also take a closer look at some of the features it provides and how you can make the best use of them, such as how to handle queue calls, your voice mails, the Call History report and your Phonebook. Click here for Using 3CX MyPhone part two. Skills Covered by thi [...]