3CX customization & adaptation demonstrating firm commitment to the China market.
Shenzhen, China – 3CX, an award-winning leader in enterprise communication, is excited to announce the launch of 3CX China out of its local office in Shenzhen, China. Following an extensive period of controlled market testing, ICP filing to meet local requirements for 3CX China website, and an established commitment to localize and adapt its product & apps, 3CX sees phenomenal opportunities as one of the very few foreign companies able to deliver value and ongoing support to the Chinese market.
3CX China - Localised Office, Website & Product Commitment
With the launch of 3CX China, 3CX is ready to offer forward-thinking Chinese businesses a scalable and cost-effective communication solution localised and adapted to their unique needs. In brief, here’s what we’ve been doing over the last couple of years:
- 3CX China office offering a local, Mandarin-speaking Sales & Support team across the Greater China region.
- iOS & Android apps to meet local regulations so that they can be listed in China marketplaces and support PUSH:
- China does not allow Call KIT so we’ve adapted our app accordingly by developing a special iOS app using PUSH notifications. This will be released along with update 6 in the coming days.
- Android app for Huawei. This allows for PUSH support in China.
- Apps & Integrations ahead - watch this space for details
- WeChat, the most popular IM product in China
- Local VoIP providers: China Telecom, China Unicom, and China Mobile
- Local Cloud providers: Alibaba, Tencent, and Huawei
- Local AI like Deepseek and Ali Qwen
It’s the advent of a new era for Chinese businesses looking to fully own and manage their communications systems & data with an established and reliable high-end, advanced communications solution.
It’s an exciting chapter in our history. In 2022, the total number of micro, small and medium-sized enterprises in China exceeded 52 million. With local and foreign companies of 250+ people running into several millions in China, there's a significant opportunity for 3CX to leverage its long standing product knowledge in the mid-sized space. In particular we will focus on industries such as manufacturing, IT high tech and hospitality - all of which require manageable, reliable communications infrastructure.
Chinese Local Cloud & SIP Trunk Providers
The 3CX China team are already engaging with local providers facilitating an opportunity to form closer collaboration with local reseller partners as well as local Telco/Cloud providers, including AliCloud, Huawei Cloud and Tencent Cloud - and PMS/CRM vendors too, to leverage local expertise and networks, which are critical for navigating China’s unique business environment and regulatory framework.
3CX China Supporting Confidential Video & AI Data
As part of its global expansion strategy strengthening existing and new partnerships, 3CX China offers access to a massive and growing market with localized support and customization facilitated by a local team. Nick Galea, CEO and Founder of 3CX said:
“With China being one of the largest and fastest-growing telecommunications markets in the world - driven by its vast population and increasing demand for advanced communication technologies and own video and AI data management - establishing a local entity in the progressive city of Shenzhen, China allows 3CX to directly tap into this market, offering its products and services to businesses and organizations across the country. And whilst I respect the fact that we can’t sell to the Government of China, I’m confident our presence will enhance sales opportunities and build stronger relationships with local channel partners and non-Governmental independent large foreign and local enterprises.”
Meet the 3CX China Office Team
Efforts have been ongoing for more than 2 years in preparation to enter the Chinese market. It has involved fulfilling strict requirements as well as an investment in understanding how 3CX needs to evolve for the Chinese market.
We’ve been guided by our Shenzhen-based, 3CX China CEO - Shawn Shen - a business veteran with almost 20 years of experience in the VoIP industry. Shawn founded VOPTech, a venture focused on the export of VoIP hardware in his early career. In 2017, he established 58VoIP, dedicated to be focused on distribution and implementation of 3CX's innovative products and solutions specifically for the Chinese market.
Shawn has a thorough understanding of the local market's regulatory landscape and has extensive experience in navigating and developing effective distribution channels across the country. He looks forward to leading the talented 3CX China team, strengthening our partnerships, and driving growth by delivering exceptional value and service to our customers throughout China.
Shawn Shen, 3CX China CEO
3CX China Support & Training Team
Alongside Shawn, are the local 3CX China office team who can offer support and training to Chinese partners and customers. 3CX China CEO, Shawn Shen said:
“3CX China will provide localized customer support, training, and product adaptations to meet the specific needs of the Chinese market. This includes compliance with local regulations, integration with popular Chinese platforms, and support/training in Mandarin. A local presence will also enable faster response times and more effective maintenance services, boosting customer satisfaction and loyalty in a competitive landscape.”
Up to 80% in Cost Savings
Offering up to 80% in savings on operational costs - particularly for bigger enterprises with large workforces - 3CX provides an affordable and unique option with its flat annual rate and no hidden costs or small print. In comparison to its competitors, which often charge users on a monthly basis, and / or cannot deliver the product quality and self-management 3CX can - 3CX Pricing offers an affordable option for businesses with no per-user fees looking to control their own communication data and infrastructure.
“3CX is a next-gen enterprise phone system with an integrated contact center, designed for companies with 25 users and up,” said Shawn Shen, 3CX China CEO. “Trusted by 350,000 leading enterprises worldwide, break free from multi-year fixed contracts and per user, per month pricing to unlock the potential of an AI-powered communication solution.”
3CX’s cost-effective, flexible, and scalable communication solutions help enterprises grow and adapt to ever-changing business needs while providing a selection of advanced features, including queue strategies, call reports, call recording, wallboards, and switchboards at no extra cost. By choosing 3CX China, businesses can reduce costs, boost their productivity, and receive excellent customer service through a unified platform.
The top communication solutions and software company invites businesses searching for an easier way to connect, collaborate, and communicate with their team and customers to explore 3CX’s range of solutions in more detail by visiting the website today.
About 3CX
Founded in 2005, 3CX is a global leader in business communications that leverages SIP, open-standard, and WebRTC technology to offer customers a simple, flexible, and affordable solution for calls, video, and live chat. With 3CX, businesses can increase productivity, enhance customer experiences, and dramatically cut costs and management headaches.
More Information
To learn more about 3CX and its scalable, cost-effective communication solutions, please visit the website at https://www.3cx.com/
