In this nugget, we will go over the system requirements, the decisions that need to be taken during the installation, the installation and the post installation of 3CX Phone System Skills Covered System requirements – OS, Hardware, Virtual machines, Refer to recommended equipment Network ports used Choosing web server to use – either IIS or Abyss Installation Post install wizar [...]
In this nugget, we cover licensing options for 3CX Phone System. We shall also be looking at the main differences between the licensed and the free version, the different Editions available, the optional licensing options, upgrade insurance and product support. Topics Covered Different licensing options Free Mode Mini, small, pro and Enterprise Call center module CRM integratio [...]
In this nugget, we shall discuss how to configure forwarding rules in 3CX Phone System Skills Covered Configuring Forwarding Rules Extension Statuses Review the full course of 3CX Phone System Training Videos at https://www.3cx.com/3cxacademy/ Previous Video: Licensing | Next Video: Configuring VoIP Providers / SIP Trunks [...]
In this nugget, we shall discuss the configuration of VoIP Providers and SIP Trunks Skills Covered Difference between VoIP providers and SIP Trunks Configure a supported VoIP Provider Configure a generic VoIP Provider Review the full course of 3CX Phone System Training Videos at https://www.3cx.com/3cxacademy/ Previous Video: Configuring Forwarding Rules | Next Video: Configu [...]
In this nugget, we discuss inbound call routing. Skills Covered Configuring an Inbound Rule Review the full course of 3CX Phone System Training Videos at https://www.3cx.com/3cxacademy/ Previous Video: Configuring VoIP Providers / SIP Trunks | Next Video: Configuring Outbound Routing [...]
In this nugget, we shall discuss outbound call routing. Skills Covered What are Outbound Rules used for Configuring an Outbound Rule Review the full course of 3CX Phone System Training Videos at https://www.3cx.com/3cxacademy/ Previous Video: Configuring Inbound Routing | Next Video: Ring Groups [...]
In this nugget, we shall discuss Ring Groups Skills Covered Creating a Ring Group Ring Strategies available for Ring Groups Review the full course of 3CX Phone System Training Videos at https://www.3cx.com/3cxacademy/ Previous Video: Configuring Outbound Routing | Next Video: Call Queues [...]
In this nugget, we shall discuss Call Queues Skills Covered Creating a Call Queue Understanding the Basic Polling Strategies Configuring Call Queue Options Creating Basic Queue Statistics Reports Review the full course of 3CX Phone System Training Videos at https://www.3cx.com/3cxacademy/ Previous Video: Ring Groups | Next Video: Call Center Edition [...]
In this online training, we shall discuss how to configure the features enabled in the Call Center Edition Skills Covered Understanding the Advanced Polling Strategies Configuring the Call Center Edition Options Understanding the Wallboard Generating Call Center Statistics Reports Review the full course of 3CX Phone System Training Videos at https://www.3cx.com/3cxacademy/ Pr [...]
In this nugget, we shall cover Digital Receptionists, aka IVR. Skills Covered Creating of a Digital Receptionist Configuring the Options of a Digital Receptionist Review the full course of 3CX Phone System Training Videos at https://www.3cx.com/3cxacademy/ Previous Video: Call Center Edition | Next Video: Basic Troubleshooting [...]
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