Helpdesk systems are the powerhouse of customer support and satisfaction. But so are your team communication systems. So the logical choice is to link the two together to create a seamless experience for both customers and your agents. 3CX phone system will connect your helpdesk software effortlessly making Click2Call and contact creation and management simple.

Give your support team the edge

  • Save agents’ time. Manage customer contact creation automatically.
  • Impress customers. Know who’s calling with contact lookup.
  • Automatic call journaling. Give the team valuable audit trails.
  • Speed up resolution time. Contact card and ticket record popping.
Call Report from Management Console Screenshot
Man suggesting has an idea

Supports popular helpdesk systems

Automation with the CFD

  • Obtain customer names or ticket numbers prior to connecting your agent.
  • Route calls to specific teams depending on custom questions.
  • Set up time of day options or different languages for worldwide support teams.

  • Read about our Call Flow Designer (CFD).

CFD Build Screenshot
Agent Status report screenshot

Call reporting empowers decisions

  • 3CX call reports provide managers with powerful insights.
  • Measure agent performance and team statistics.
  • Use the CFD to capture customer satisfaction surveys.
  • Keep an eye on KPIs easily by running automated reporting.
Discover more benefits!

Easy management on-premise or hosted

Save up to 80% on your phone bills

Work remotely with 3CX iOS / Android apps

App-free web conferencing

Live chat & call with website visitors

Advanced call center features & reporting

Answer WhatsApp business messages

Answer business texts (SMS)