Recent content by RustBoy

  1. Unable to make international calls...what am I doing wrong?

    I am unable to make international calls. I am monitoring the CLI and it appears that our system is interpreting the international call as an internal call. Can someone please tell me what I need to change? I am trying to place an international call from the US to the UK. Here is an example of...

  2. Inbound calls going to Destination "s"?

    I have a single caller that us unable to reach us by phone. When I look at our phone logs I see the call attempts from the customer. His calls are all going to destination "s". What does this mean and how can I fix this issue?

  3. Unalbe to add an extension that has previously been deleted

    A few weeks ago I deleted an extension (105) and now I am trying to add it back. For some reason Elastix is ignoring it. It acts as if it is letting me create it but it does not show up in the extensions list. I tried to add it through the Free PBX interface but it has the same behavior. I am...

  4. Issues with Elastix Forum Login

    Can someone please explain what is going on with the login for this forum? It seems like there are two different login interfaces that have different login requirements. One of them wants an email address and password and the other wants a user name and password. I am unable to login here...

  5. CSF Firewall is blocking audio when using Follow Me

    We have been using CSF firewall with Elastix 2.2.0-14 for a couple of years with no issues. Recently we updated CSF and now when a Follow Me call is sent to an external number we are unable to hear the caller. Can someone please tell me what I need to modify in the CSF settings to make this...

  6. How do I change the default landing page?

    Where is the setting that dictates the landing page after admin log in? When I log in as the admin on one of our Elastix systems it takes me to the (PBX/Users) page. On our second system it takes me to the (System/Dashboard) page.

  7. Domain name instead of an IP address in voicemail emails?

    I would like our voicemail emails to show our company domain (pbx.myDomainName.com) instead of our phone system's IP address. Where can I edit this? Our current voicemail email looks like this: The "vm_email.inc" file looks like this:

  8. Non-stop calls from extension 100

    My softphone (Zoiper Communicator for Mac, the best of the crappy softphones for OSX) keeps getting these non-stop mystery calls from extension 100. If I leave my house and forget to quit my softphone when I go to bed it will ring non-stop for hours. (My cat just loves it.) If I try to answer...

  9. Can I transfer a "follow me" back to office ext.?

    I am using the "Follow Me" feature to transfer calls to my mobile phone when I am out of the office. The "Follow Me" call is being placed over a second SIP line. Once I answer the call on my mobile phone is there a way for me to transfer the caller to another extension back a my office? I...

  10. How can I prevent caller from hearing VM prompts?

    After the voicemail greeting plays the caller hears a message that says press # for special delivery options. How can I turn this off?

  11. My voicemail password has changed to ">"

    My voicemail password, email address, and pager email address have all changed to ">". I am seeing this on more than one extension. I have tried to change them but they wont stick, they keep reverting back to ">". Does anyone know how to fix this?

  12. Phone keeps ringing reapeatedly, is this a hacker?

    I am frequently having a problem (once or twice per day) where one of our SIP phones (both hardware and software) will ring and when I answer the call no one is there. When I hang up it immediately starts ringing and does not stop no matter how many times I answer and hang up. I inevitably...

  13. Excluding extension from dial by name directory?

    How can I exclude an extension from being listed in the dial by name directory? If I am running multiple companies on one Elastix system is there a way to define which callers can be heard on each company's IVR's dial by name directory? In some instances we have the same person answering...

  14. Music on Hold too loud

    I have been struggling with the volume levels of any files that I have uploaded to the server. They are all too loud and our callers are complaining. I have tried several audio converter programs (Max OSX) and none of them have solved the problem. Where can I download AMPMPG123 that is...

  15. Elastix 2.2 - Every little change requires restart

    I just installed a new Elastix 2.2 system and I am noticing that every little change that I make takes the phone system down, requiring an amportal restart to bring it back online. Simple things like adding or deleting MOH files, or making any changes to an IVR, causes Elastix to tell inbound...
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