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  1. Call Quality Issue

    Thank you for this. I am indeed using the 3CX app from the Microsoft Store.

  2. Call Quality Issue

    @MiraG_3CX Thank you for this! I actually just did a test call from the web app and the call quality is fine, no issues. It seems to only be with the Windows Desktop app. However, I did enable monitoring for one day.

  3. Call Quality Issue

    Thank you! I did not see the option on the desktop softphone, so I enabled it via the web app. Where does this information go to? Flowroute is requesting it.

  4. Call Quality Issue

    Hi everyone, I use Flowroute for SIP Trunk, and my system is hosted by 3CX. I'm trying to troubleshoot some call quality issues and want to run a packet capture, but I can't find this option in my 3CX Hosted Instance. Could someone please guide me on how to start the capture? I can hear the...

  5. Solved Event ID 30051 Warning - Unidentified Incoming Call. Review INVITE and adjust source identification

    Thank you for this information. This is a number that I want to leave outside of Flowroute. Thankfully, I can receive calls with no issues.

  6. Solved Event ID 30051 Warning - Unidentified Incoming Call. Review INVITE and adjust source identification

    I use Flowrroute. No, I do not have a Partner. I have either been able to solve issues on my own, searching the forums or posting here. :)

  7. Solved Event ID 30051 Warning - Unidentified Incoming Call. Review INVITE and adjust source identification

    Yes, I have another external phone number that is being forwarded to the main DID in the system.

  8. Solved Event ID 30051 Warning - Unidentified Incoming Call. Review INVITE and adjust source identification

    Hello, I am using 3CX Hosted V20. During troubleshooting another issue today, I noticed that there are many warnings of event ID 30051 - Unidentified Incoming Call. Review INVITE and adjust source identification: I have reviewed https://www.3cx.com/docs/event-log/ and the details of the...

  9. Solved Flowroute: Inbound Call issues?

    Hi there, Thank you for your reply. Flowroute was able to resolve the issue just a few minutes ago. The issue was on their side. I can open another thread if needed, but I have noticed a warning error in the event log (Event ID 30051), but I am not sure how to solve the issue. I have reviewed...
    • RoyJ
    • Post #3
    • Forum: US

  10. Solved Flowroute: Inbound Call issues?

    Hi everyone, If this type of post is not allowed, please let me know and delete. I am checking to see if anyone else is having inbound call issues with Flowroute. I can make outbound calls, but can't receive them. They confirmed the call is not coming into their network, and I am waiting to...
    • RoyJ
    • Thread
    • Replies: 3
    • Forum: US

  11. Solved 3-way/Conference calls - Removing individual calls

    Hi, Thank you for your response. I just tested this. It will take some getting used to, but it worked. I wish it were a little simpler.

  12. Solved 3-way/Conference calls - Removing individual calls

    Good morning! I am using the 3CX Hosted environment. When I start a 3-way call it converts to a conference call. What is the easiest way to drop an individual from the call when needed? I use the 3CX Desktop and Mobile apps. Thanks, Roy PS: I tried searching the forums and found several...

  13. Solved Backups to SharePoint

    Thanks! I had that enabled already.

  14. Solved Backups to SharePoint

    Thank you so much, this information helped and I was able to configure it successfully. :)

  15. Solved Backups to SharePoint

    Hello, I am trying to configure backups to SharePoint according to https://www.3cx.com/docs/manual/sharepoint/. However, when I go to Admin Console > Backup > Location > Select SharePoint as Location type, it will not let me enter the location. If I click on the button to the right, then...

  16. E911 Settings inside of 3CX

    Hello, For reference: I am now using the SMB plan hosted with 3CX. I am trying to set up the system so that 911 will work if needed, but I am unable to find the settings as described in the video I found. Could someone please point me in the right direction? I do know about submitting e911...
    • RoyJ
    • Thread
    • Replies: 12
    • Forum: US

  17. Making calls using Call History

    Awesome! Thank you! :) I wasn't sure you could make a second Outbound rule like that using the same trunk.
    • RoyJ
    • Post #3
    • Forum: US

  18. Making calls using Call History

    Hello, I recently resolved an issue regarding outbound calls, as detailed in this thread:> https://www.3cx.com/community/threads/first-time-setup-unable-to-make-outbound-calls.126003/#post-595295 The solution involved prepending "1" in the Outbound rule settings to accommodate 10-digit...
    • RoyJ
    • Thread
    • Replies: 3
    • Forum: US

  19. Solved First Time Setup - Unable to make outbound calls

    Prepending 1 solved the issue for me.
    • RoyJ
    • Post #6
    • Forum: US

  20. Solved First Time Setup - Unable to make outbound calls

    Thank you, prepending 1 solved the issue! I knew it had to be something minor. Yes, my name is in the department's list. Should it not be?
    • RoyJ
    • Post #5
    • Forum: US
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