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  1. VasilisV_3CX

    Can we forward a sip trunk voip call to local gsm via 3cx mobile app using the sim card installed on that mobile phone?

    I see @usmanali.pro82, there is no way to do this via the 3CX App. What I mentioned above would be where the app sends the call out of your trunk to your mobile in order to continue the call via GSM. This is not possible I'm afraid.
  2. VasilisV_3CX

    Solved Welcome email template after an upgrade from v16 to v18

    Hi @krum_boy, sure thing if you need anything else feel free to open a new thread.
  3. VasilisV_3CX

    WakeUp IVR and localized Prompts sets

    Hi @Salva214, In the guide you posted it mentions: So this is a yes. What you are seeing on the list, is a list of prompts you've installed on your PBX from the Management Console >> Settings >> System Prompts Why not have a IVR that asks users to pick their language, then forwards...
  4. VasilisV_3CX

    Macintosh 3CX app - no windows

    Hi @biggreyphone, Can we confirm that after installing the Desktop App, you then clicked the provision button? What browser are you using? What version of Monterey are you running? What version is the PBX running as well?
  5. VasilisV_3CX

    3CX Desktop App -- Installation failed

    Hi @jnogueira, What command are you running to install the msi via cmd?
  6. VasilisV_3CX

    Solved Calls to non-existing numbers generate multiple calls in V18

    Hi @ToniGarcia, I'll PM you shortly regarding this.
  7. VasilisV_3CX

    Solved Calls to non-existing numbers generate multiple calls in V18

    Hi @ToniGarcia, Do you have any outbound rules that match 3533? Who is your SIP Provider? What version of PBX are you using? Can you replicate this by dialing any other numbers? Does this only happen with numbers that don't exist?
  8. VasilisV_3CX

    Users can delete recordings 3cx v18

    Hi @Riaan, I'm afraid that for now, all of the permissions are rolled into one. What you can do instead, is rule out the Management Console for users by using the webclient to see call recordings. In the Users >> Phone Provisioning tab, select "Show Call Recordings" then go into your User >>...
  9. VasilisV_3CX

    Solved No audio on Webclient, Web App or Desktop App V18.0 (Build 461)

    UPDATE: Requests not reaching PBX, @Mickel den Ouden will investigate further and revert.
  10. VasilisV_3CX

    Can we forward a sip trunk voip call to local gsm via 3cx mobile app using the sim card installed on that mobile phone?

    Hi @usmanali.pro82, You can have the SIP call on the mobile then transfer it to your mobile number, it will go out via your trunk and then use the local gsm network thereafter.
  11. VasilisV_3CX

    E911 +91 Country Code Blocking

    Hi @royalvt, If you've added the number in Settings >> General >> Emergency Numbers, it will bypass all outbound rules. You can remove any outbound rules that you've made for Emergency Numbers. If you have a US provider, and they receive a 911 call, they'll route that through. Yes, it will...
  12. VasilisV_3CX

    Solved Stopped receiving voicemail notifications via email

    Update: @telcom2 had an address that was in our bounce list. Removed it and resolved the issue.
  13. VasilisV_3CX

    3CX Desktop App -- Installation failed

    Hi @jms, What is different about this Windows installation? Are you using group policies? I can tell you that we've had tens of thousands of installations without a problem.
  14. VasilisV_3CX

    Solved No audio on Webclient, Web App or Desktop App V18.0 (Build 461)

    Hi @Mickel den Ouden, Can you create 2 test accounts on your PBX and PM me the link to your webclient login page and the usernames and passwords for the extensions you created?
  15. VasilisV_3CX

    Solved Welcome email template after an upgrade from v16 to v18

    Hi @krum_boy, This is correct, the v16 Legacy Windows client can provision v18 extensions, hence the link is correct. UPDATE: You'll need to find the links in the Welcome Email, as you mentioned, and they are correct.
  16. VasilisV_3CX

    Question on converting from onprem to hosted

    Sure thing @kmcmichael, let me know if you run into any trouble along the way.
  17. VasilisV_3CX

    Solved Conference Audio Issue

    Hi @EMA, I'll PM you shortly regarding this.
  18. VasilisV_3CX

    Restore newer backup on older PBX

    Hi @kieferschild, Afraid not, you'll need to redeploy from the portal using the deployment wizard (formally PBX express).
  19. VasilisV_3CX

    Cannot see abandonded Queue calls in the APP

    Hi @JohnMooreCC, This has been raised before I'm afraid: https://www.3cx.com/community/threads/call-notifications-not-showing-after-receiving-missing-a-call-from-a-queue.81814/ My colleagues advice may well be a work-around for you as well.
  20. VasilisV_3CX

    Restore newer backup on older PBX

    That's strange, shouldn't be giving you a problem. I'd give it a bash using the ISO and see if the same issue occurs.
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