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  1. Queue Issues - Stop Agents from Automatically Signing In Each Day?

    Hi all, A little advice needed for Queue configuration if possible. We have a queue that has 20+ Agents assigned to it, but for large periods of time the Agents in the top half don't actually need to be signed into the corresponding Queue, as they only cover the line on an adhoc basis. This...

  2. Voicemail Greeting Won't Change

    Hi all, I'm trying to quickly change the voicemail greeting message for all 500+ of our 3CX users. (As I don't want it to mention ''press Star to talk to an operator'') I've done the following but the greeting message will still not change... - Copied the standard system prompts and renamed...

  3. WFH Users answer calls on Web App, but conversation is also being broadcast on Office phone

    Hi all, Hope this is a quick fix that I've somehow missed. Some of our 3CX users have the 3CX Web App on their laptops and a Yealink Desk Phone in the office. We had reports today that staff who are working from home are answering incoming calls via their Web App, but the entire conversation...

  4. Help with outgoing rules displaying a user's DDI number

    As an update, I made a mistake on the 'Outbound Caller ID' section, in that I was putting entries in without the required '+44', once I did that it worked as expected. But I don't fancy editing 500 users one by one to change that specific field, is there a quicker way in the Outbound Rules of...

  5. Help with outgoing rules displaying a user's DDI number

    Hi all, I'm having issues configuring our new SIP trunk to display a 3CX user's own DDI number when they make an external call, as opposed to all calls seemingly coming from our SIP trunk's master DDI number. We have 500 DDIs on the one SIP trunk (with all call traffic in and out using that...
    • MAWWICT
    • Thread
    • Replies: 5
    • Forum: UK

  6. Question regarding DDI porting and SIP Settings

    Hi all, Bit of a weird query, so bear with me. If we set up a new SIP trunk connection on our 3CX environment, can we do the below steps in the order they're written? --- 1: New SIP Trunk is connected and configured, all testing is fine so we can make outgoing calls. 2: We arrange with SIP Trunk...
    • MAWWICT
    • Thread
    • Replies: 2
    • Forum: UK

  7. 3CX Mobile App & Samsung Phone App Ringing at Same Time?

    Bit of an Update -- Removed the 3CX Mobile App from my own mobile, removed my mobile number from my own 3CX user account and calls are still coming through to my mobile phone if someone dials my internal extension number on 3CX....How?? I'm super confused, as my own mobile number is now nowhere...

  8. 3CX Mobile App & Samsung Phone App Ringing at Same Time?

    Hi all, Just doing some system testing and noticed something odd. If I call someone with the 3CX Mobile App installed, two GUIs will pop up when they're being called by someone. (The 3CX Web App and the built in Samsung Phone App) If they decline the call on one they still have to do it on the...

  9. Showing User 'Groups' on a Higher End Yealink Phone?

    Hi all, I just wondered if there is any higher end model of Yealink phone that would allow a Receptionist to pull up one of our set 3CX 'User Groups' on the phone's colour screen and quickly see who's showing as 'Available' within that Group, and then transfer an incoming call to them? We're...

  10. Codec Order Question

    Hi all, Just a quick question. Our new SIP provider has told us that their preferred voice Codec is G711-alaw (Which I believe is called PCMA in some areas of the 3CX admin area) For the best audio performance is it recommended that I set the preferred Codec as G711-alaw/PCMA in all areas of...
    • MAWWICT
    • Thread
    • Replies: 5
    • Forum: UK

  11. Adding Extra Language Packs to 3CX?

    Hi all, Just a quick query, is there any way at all we can add extra languages to 3CX, that are in addition to the ones they include as standard? (In our case we'd like to add Welsh) It wouldn't be required within the back end/admin side of the system, just on the Web App for our end users. I...

  12. Question regarding Yealink Configuration Steps

    Brill, thanks for that. I remember reading about the Yealink RPS but wasn't sure if that's what was happening for our provisioning method. Makes sense now. :)

  13. Question regarding Yealink Configuration Steps

    Hi all, Apologies for the daft question, but could anyone let me know the steps a Yealink phone goes through to pull its Config file down from 3CX when it's first plugged into the network? With our old CUCM set up, new phones would retrieve their TFTP config due to DHCP providing it with the...

  14. Web App Availability Continuously Shows Every User as 'Available'. Help Please!

    Hi, sorry it's nowt to do with desk phone implementation. We just tested a couple of those to ensure they'd connect okay for the few offices that would need one. The vast majority of our end users will just use the Web App, which at the moment still shows every user as 'Available' even when...

  15. Web App Availability Continuously Shows Every User as 'Available'. Help Please!

    Hi all, We've recently installed 3CX to our Azure cloud environment, with a SBC installed in our local data centre. Testing so far has gone great, desk phones are registering, calls are working between apps and phones/mobiles, all good! But one big issue that we need to fix before rolling out...
    • MAWWICT
    • Thread
    • availability azure install mobile app web app
    • Replies: 3
    • Forum: Web Client
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