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  1. v14 Wallboard Customisation - IN PROGRESS

    Hi Love the new Wallboard. Any chance of some server side customisation in the future? Useful tiles would be:- 1. Average Waiting Time (Waiting Time/Total) 2. Count of logged in Agents or 'Available Agents' Cheers Paul

  2. Ring Group calling 'Out of Office' extensions

    Hi Thanks for everyones efforts. I accept that the ring group will not behave as I would wish. Many thanks for your time.

  3. Ring Group calling 'Out of Office' extensions

    I fear that you are right. However, I would have expected the ring group to retain ownership of the call, but NOT to direct the calls to any extension that was 'AWAY' or 'OUT OF OFFICE'.

  4. Ring Group calling 'Out of Office' extensions

    It is set to 0. I'm trying to understand what it does.

  5. Ring Group calling 'Out of Office' extensions

    Yes, poor terminology. I do mean that their status is set to 'Out of Office'. The ring group is set to forward to the voice mail of Ext 1006 if a call goes unanswered. All 4 extensions are set to forward calls to the voicemail of extension 1006 when 'Out of Office' status is set. RG is set to...

  6. Ring Group calling 'Out of Office' extensions

    Hi I have just discovered that even if all phones in a ring group are logged 'Out of Office', they still ring when the group is called - is this right?

  7. Spoofing internal extention number

    I work in a support department and take calls from a central queue. When the caller is answered, they see my own extension number and then tend to call back directly rather than via the central queue. Is it possible to display the queue number to the caller rather than my own actual extension...

  8. Custom#1 & Custom#2 Status**DISCUSSION FEAT REQUEST

    Re: Custom#1 & Custom#2 Status**Discussion Sorry, I'm new to these forums. As Site Admin, can you move the whole thread or do I need to reproduce it? Cheers

  9. Grandstream GXP-2010**CUSTOM WORKING TEMPLATE GXP2010

    Re: Grandstream GXP-2010**DISCUSSION Understood. I suspected that a proper resolution might need 2 separate templates given the overlap between the GXP-2010 and the add-on carts. I'll keep my own custom template as you have outlined. Many thanks

  10. Custom#1 & Custom#2 Status**DISCUSSION FEAT REQUEST

    Re: Custom#1 & Custom#2 Status**Discussion Agreed and I will do just that. I'll need to automate the client side file update because we have a lot of machines. This is an acceptable approach in the short term but I will manually reapply the changes with each version release since the...

  11. Custom#1 & Custom#2 Status**DISCUSSION FEAT REQUEST

    Re: Custom#1 & Custom#2 Status**Discussion OK. The fact that it can be done at all is most useful. Have you considered including these terms within the user definable 'Custom Parameters' variables section? Many thanks

  12. Custom#1 & Custom#2 Status**DISCUSSION FEAT REQUEST

    Re: Custom#1 & Custom#2 Status**Discussion Many thanks. Presumably, I'll need to repeat the exercise with each 3CX version update? Paul

  13. Grandstream GXP-2010**CUSTOM WORKING TEMPLATE GXP2010

    Hi I believe that the Grandstream provisioning template delivered with V9RC2 does not correctly provision the 18 BLF keys for the GXP-2010. I previously editted your template to produce a working template for the GXP-2010 but it is lost with each new release. Would it be possible to...

  14. Custom#1 & Custom#2 Status**DISCUSSION FEAT REQUEST

    Hi Can anyone tell me whether it is possible to rename the terms 'Custom#1' and 'Custom#2'? We are an educational user and would find it helpful to rename 'Custom#1' to 'Teaching' for example. This would be more friendly and indicative than using the generic 'Away' status. Many thanks

  15. 3CX Assistant - Not in Asc or Des Order**FIXED RC2

    Re: 3CX Assistant - Not in Ascending or Descending Order I think it was probably my misunderstanding. I now understand that Assistant presents the group that I am in first, followed by all others in alpha order. Entirely logical and working fine for me. Thanks for the help.

  16. 3CX Assistant - Not in Asc or Des Order**FIXED RC2

    Re: 3CX Assistant - Not in Ascending or Descending Order Ah! I see it all now!!! Perfectly logical and I apologise for being so obtuse. Cheers Paul

  17. 3CX Assistant - Not in Asc or Des Order**FIXED RC2

    Re: 3CX Assistant - Not in Ascending or Descending Order Sorry to be a nuisance. I still find that the Extension Group names are NOT sorted alphabetically - have I misunderstood? In the attached JPEG, ICT comes before HR. Have I missed something? Cheers Paul

  18. 3CX Assistant - Not in Asc or Des Order**FIXED RC2

    Re: 3CX Assistant - Not in Ascending or Descending Order ...... and it's now totally fixed in V9RC2. It's really nice to have this working once more - well done guys. May I also point out that if Extension Groups are established, they also seem to order oddly. If there is no mechanism to...

  19. 3CX Assistant - Not in Asc or Des Order**FIXED RC2

    Re: 3CX Assistant - Not in Ascending or Descending Order Excellent. May I also point out that if Extension Groups are established, they also seem to order oddly. If there is no mechanism to determine the order of groups, may I suggest that they might order alphabetically (which they don't...

  20. 3CX Assistant - Not in Asc or Des Order**FIXED RC2

    Re: 3CX Assistant - Not in Ascending or Descending Order This used to work. I'm running version 9.0.13373.0/9.0.0.13387 and I'm afraid that whichever option is selected, no sorting occurs for me. Also, I think earlier versions used to put registered users to the top of the list and that...
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