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  1. DND Not working on Yealink T21 Phones

    Hi, is anyone else having issues with activating DND from the phone. For some reason I am unable to activate the DND from the phone although it indicates it is on from the phone. However, it does not show that it is on from the 3CX Client. When you call the phone, it rings and does not go to...

  2. Need help with getting my phone online

    When you say browser, are you referring to the Web Client? You did not say what version of 3CX are you running and what is the OS on your computer?

  3. 3cx Exam

    Hello @AlexKupr, I had the same issue. Click on your name at the top right and then select certifications. You will then be taken to a page with the "Take Test" button.

  4. Implemented Bring Back WebRTC Click To Call in v15

    +1 We need this too!

  5. Put Number of Fail Faxes In Fail Folder on Dashboard

    There are many times when you don't realized that your faxes are failing. It would be a good idea show the number of faxes that failed on the Dashboard. This way one can quickly see the health of faxes inbound and outbound. Thanks, Alexander

  6. CPU high to 90-100%

    Hi, did you ever get to the bottom of this? I see the same issue with one of my installs. It is the PhoneSystem 01 SIP Server that is running around 96% for a very long time. Restarting the server drops it down to normal.

  7. Delayed Dialing Using 3CX Softphone via SBC

    Anyone with ideas on this? Thanks

  8. Delayed Dialing Using 3CX Softphone via SBC

    Good Morning, I have two SBC sites that when I dial using CTI mode from the 3CX Softphone, there is a delay of a few seconds before the number starts to show on the phone and even when it does, it's still slow. I am using Yealink T21. Any ideas what this could be? Thanks, Alexander

  9. Import WebClient Contacts

    Thank you Yiannish. That was my thinking but needed to confirm. Then as I see it, providing webclient only to users that depend on external contacts is not a good option.

  10. Import WebClient Contacts

    Good Day All, I know in the 3CX Sofphone you can import/sync contacts with office 365 account and also integrate with Outlook local install. However, I can't find a way to import contacts with the Webclient. If I am only using the Webcclient, how do I access my outlook/office 365 contacts...

  11. Failover Configuration

    Thank you Chritopher & Saqqara. I see that my issue was trying to solve failover and DR at the same time. With the information you provide, I will be able to come up with a hybrid to solve both. Thanks

  12. Failover Configuration

    Thank you for your reply Cobaltit. The reason why I am saying useless is because if the passive server is off site when it becomes the active server, how will the phones register. What am I missing. Thanks

  13. Failover Configuration

    Good Day, I am about to setup a 3CX failover solution but have a few questions. In this case, the client has one location which currently has an on site 3CX install. As I see it, in order for me to have the benefits of the failover, I would have to install the second 3CX server (passive) at the...

  14. SBC Phones Showing Tunnel Is Not Connected

    Hi, I am running firmware 52.82.0.20 on the phones with 3CX v15.5.9348.3. And no, I have not touched the BETA. Yes, the service is running OK. The thing is I can see the SBC and the extensions connected in 3CX Management Console. And as I said, there are no issues with outbound calls. Yes, I...

  15. SBC Phones Showing Tunnel Is Not Connected

    Hello Everyone, I did an install (latest versions) using Debian 9 Stretch on a Raspberry PI. Everything worked as expected for a few days. However, the phones are now getting "tunnel is not connect" several times during the day. I am using Yealink T21P_E2 phones. I also noticed that on the...

  16. Operator Handling Multiple Calls

    YiannisH, what I am now noticing with the WebClient is that it does not appear to be a way to toggle between calls on hold using the Webclient. As an example, I have three calls on hold with the webclient using a deskphone. However, when I now need resume one of the calls, there is no resume option.

  17. Operator Handling Multiple Calls

    Thank you all for your replies. YiannisH, this is what I have found to be the best option. Just trying to convince some operators (ladies in this case) to use a headset.

  18. Operator Handling Multiple Calls

    Hello all, I am curious as to how others are implementing the operator position to handle multiple calls. For example, one operator who is processing all of the incoming calls. What has been your experience for the operator to handle the numerous calls efficiently? Are you using a single phone...

  19. Digital Receptionist Announcements

    I think if 3CX can allow you to set the time out to 0 sec (after the message is played) it would be perfect. However, saying that, I have no issues with setting it to 1 sec. One thing I would suggest is that you ensure that your audio file has no silence at the end of it. I always use Audacity...

  20. Solved Eleven days with no Call Logs

    I think 3CX forget sometimes that we have to give answers to frustrating customers as to why something is not working and when it will be fix.
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