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  1. bboydewil

    Bulk Update Extensions v15

    thanks heaps, this now solves my problem of updating PUSH notification on multiple extensions. well done guys!
  2. bboydewil

    q-manager view - status on phone not updating

    I understand. Can I suggest that the green icon is changed to a phone icon if agent is on another call (meaning not a queue call, but external-out or internal call)? That way, q-manager can clearly see who is available to pickup or not within that queue. This could be an orange phone icon for...
  3. bboydewil

    q-manager view - status on phone not updating

    Hi Charles, thank you for your time and reply. I see it is external call rather than incoming SQ call, however user does not have 'Accept multiple calls' active, therefore that status showing green is misleading. Having 10 agents in queue, all dialing out, yet displayed as active is confusing...
  4. bboydewil

    queue report - super agents

    Hi, I am not sure where to get 'major' / 'minor' version details. We are using pre-built debian image: 3CX Phone System Professional Edition v15 15.0.60903.0 PUSH has been disabled for all - manually. By default, when creating new user, PUSH is turned on - please advise if there is a switch...
  5. bboydewil

    queue report - super agents

    Thank you Niki, Understood. ;) Does this mean, that even if the extension is unregistered (PC's off) but logged into queue (user forgot to log out), 3cx will try to deliver call to this extension regardless? If so, that answers all our missed calls.
  6. bboydewil

    queue report - super agents

    Hi Nicky, queue last logged in/out time shows reasonable data (fitting our working hours), so from that perspective I could assume that users simply do not log out and 3cx system does not take "opening hours" into consideration when printing the report. As a prove there are reports showing 4...
  7. bboydewil

    queue report - super agents

    Hi, screenshot below shows time logged into our only queue 900 - sg for our agents. Some of our employees are so good, that they apparently work 23 hours a day:) (super agents). Something is wrong obviously. Could you please help? here's our setup: server - linux instance - v15sp4 clients -...
  8. bboydewil

    How many simultaneous calls are occurring at its max

    I am not worried about processing, instead I am trying to provide clear evidence of which licence do we really need based on the max number of simultaneous phone calls at one time occurring within a day. Example: buying license for 64 sim-calls but the real maximum of incoming phone calls would...
  9. bboydewil

    How many simultaneous calls are occurring at its max

    Hi, can someone point me out onto report, that shows how many simultaneous calls do we use at the time? We have license for 16, but I need to see how many external phone calls are occurring at one time at its maximum. Obviously the limit is 16, but what is the real load? Thank you.
  10. bboydewil

    q-manager view - status on phone not updating

    Can someone give me a hint, why the status is not updating properly please? As you can see ext 129 is on external call for more than 1min and 40seconds, yet her status indicates green (not on phone), while ext 126 displays correctly. Screen shot is from Windows Client 3cx, running on latest...
  11. bboydewil

    Presence does not go "Unregistrered" while phone is offline

    Thank you for clarification. That certainly clears up the confusion. Lastly, if agent does not log out from queue or changes status, but simply closes 3cx - does that mean that this extensions will still 'ring' until 3cx will mark it as un-registered? (those 2 minutes). We are missing calls...
  12. bboydewil

    Bulk Update Extensions v15

    Have you found solution? We need to update settings against all agents in queue (disable push) and I am trying to find bulk function or access to db. Obviously, same as you - not by export -> delete -> import. Thank you.
  13. bboydewil

    Presence does not go "Unregistrered" while phone is offline

    Hi, thank you for info. Unfortunately, we are still having issues with status not being changed when client is closed. This affects the queue, as people close their PC but they remain available and logged in queue. Extensions do have "Enable PUSH for smartphones" turned on, however none of...
  14. bboydewil

    Chat Transcripts

    Could you please implement chat function against the group, rather then selecting each participant? Shift selector would be one solution, right click onto group name -> chat might be better. Thank you
  15. bboydewil

    Q button behaviour + Q-manager

    Can someone confirm behaviour below is correct and as per 3cx design or are we experiencing some glitch or incorrect setup? Agent is available and logged IN a queue. By pressing Q - agent can almost instantly log IN and OUT from queue as he/she wants. Q-Manager can log this agent IN and OUT of...
  16. bboydewil

    Presence does not go "Unregistrered" while phone is offline

    Thank you for more info. Unfortunately, in our case - status of this extension remains available in administration even if we turn the windows client off and disconnect the PC from the network. I also checked the "auto-switch" option and confirm that is turned off. Any thoughts?
  17. bboydewil

    Presence does not go "Unregistrered" while phone is offline

    Well, we have 3CX Windows clients that after closing the windows 3cx app, their statuses remain "available" even the apps are closed and their extension was registered only on that PC. Hence, one could thing that it's not related to device (or app), rather the 3CX is not managing the status...
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