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  1. How to Handle Extension Misdials

    Thank you. I had an outbound rule that was a "catch all" to prioritize our SIP Trunk providers. When I removed the catch all rule, the mis-dials routed back to the digital attendant.

  2. How to Handle Extension Misdials

    The Server Activity Log is below after dialing an unassigned extension (299) 16:24:35.216 [CM503007]: Call(151): Device joined: sip:[email protected]:5060 16:24:35.204 [CM505003]: Provider:[Nextiva] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces...

  3. How to Handle Extension Misdials

    On my system, when an incoming call dials an extension that does not exist, it tells me "your call cannot be completed at this time" and then hangs up. I don't know why it behaves differently on my system.

  4. How to Handle Extension Misdials

    How do I set up the Digital Receptionist to NOT hang up if an extension is dialed incorrectly? For example, if a caller tries to dial an extension that does not exist, the system plays a prompt indicating that the extension does not exist (which is good), but then it disconnects the call. I...

  5. Problems Connecting to SkypeConnect

    Problem appears to be solved. I regenerated my password on Skype's website and updated the password in 3CX and it registered. There must have been something corrupted with the password in Skype's database. Strange. Thanks for the help.

  6. Problems Connecting to SkypeConnect

    I get the same error message when I use the static IP as with the domain name. EDIT: More Information - when I try to register with a bad password, it will respond with unauthorized, so it appears that a connection is being made.

  7. Problems Connecting to SkypeConnect

    Hello, I have set up a Skype Connect account and when I try to register, I am receiving this error: Registration at SkypeConnect has failed. Destination (sip:[USER NAME HERE]@sip.skype.com:5060) is not reachable, DNS error resolving FQDN, or service is not available. I can ping sip.skype.com...

  8. No RTP Packets were recieved**firewall

    Re: No RTP Packets were recieved Thanks for the help. It looks like it was a problem with my firewall. I did a firewall reboot (did not change any settings) and now I can hear audio both ways. Still need to test further to see if the problem reappears.

  9. No RTP Packets were recieved**firewall

    Re: No RTP Packets were recieved Here is the results from the Firewall Checker 3CX Firewall Checker, v1.0. Copyright (C) 3CX Ltd. All rights reserved. <17:11:41>: Phase 1, checking servers connection, please wait... <17:11:41>: Stun Checker service is reachable. Phase 1 check passed...

  10. No RTP Packets were recieved**firewall

    I am trying to remotely connect a 3CX Soft Phone (for PC and/or iPhone) to our 3CX system (V10). The phones register correctly and I can dial and connect, but there is no audio either way. The Server Activity Log is showing the error: No RTP packets were received. Phones inside the local...

  11. Remote Extension Registers But Cannot Make/Receive Calls

    I found and changed the server address setting under Settings | Advanced | Advanced Tab | Settings for Direct SIP Calls | Local SIP Domain and the remote extensions were able to make calls. I do still have a problem where the audio is not coming through. I have the extension option "PBX...

  12. Remote Extension Registers But Cannot Make/Receive Calls

    iPhone works fine on the local network via WiFi. Only when connecting via "External Server" do I have a problem. The server address is a URL (FQDN) and has been set in 3CX in the Settings | Network | Public IP. Is there another place to set it?

  13. Remote Extension Registers But Cannot Make/Receive Calls

    I have set up a remote extension (3CX iPhone) that registers fine, but when I attempt to make a call, the call gets rejected by 3CX as an unknown user. The log report is below. Any help would be appreciated. Note: serverAddress is the address of the 3CX server (Version 10) phoneIP is the IP...

  14. 3CXPhone - Remote Problems

    Thanks for the input. You are confirming many other comments I've heard about the Polycoms.

  15. 3CXPhone - Remote Problems

    I have set up the Free version of the 3CX server for testing. The phones on the same LAN as the server are working fine. I am able to remote connect to my 3CX PBX via tunneling from a remote PC using the 3CXPhone. However, I cannot connect without a tunnel. Here are the debug lines...
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