3cx

  1. Fanvil H3W Phones - Copying past call

    I've got this issue with multiple Fanvil H3W phones on one of my customer's 3CX V20 System. For background, we've configured these phones so that the top row of buttons (i.e. Assistant Manager, Room Service etc) all go to the same ring group no matter what button you press using BLF. However...
    • pvgeven
    • Thread
    • 3cx fanvil h3
    • Replies: 1
    • Forum: Fanvil

  2. 3CX v20 ring group to ring only desktop app, not the mobile app

    hi guys, im trying to make a setup were i create a ringgroup/similar and thsi ringgroup will only ring only on the desktop app and not on the mobile phone app. is this somethign possible on 3cx?
  3. fabiomcaldeira

    Issue with Bridges

    Hi guys Reaching out to see if anyone can provide me with some guidance or is experiencing the same issues as me with bridges on V20. Before we begin...........background about the setup Currently I am self hosting in our datacentre. Currently all running on one host. All VMs have their own...

  4. Strange XAPI error fetching a recording

    Hi everyone, today I noticed a strange issue that seems to happen with a few rare calls, even though the recording is accessible via the 3CX hosting control panel I'm having an issue accessing that recording via the API. Normal I would query: The response: But there is a call that this...

  5. Solved Unable to Add Yealink T54W as Local Phone

    Hi All, I am actually new to 3cx and trying to work through things as I go, recently i onboarded a few Yealink (T54W) phones for a client and set them up as local phone but the registration kept failing, even when I switched to a different network if kept failing, but adding the phones as SBS...
  6. Arthur.b

    Change status based on internet connection

    Hi everyone, A client brought up a feature that would be very useful for mobile users. The goal is to automatically set the status to "Available" and stay connected to the queues when on the company's Wi-Fi. When switching to 4G, the status should change to "Custom Status 1," indicating that...

  7. Solved Update on multiple calls into ring group ext's

    Hello, I have found some older posts but wanted to see if this has changed in v18 or v20. Are we still not able to get multiple calls into each ext in a ring group? I do understand if ext 200 is on a ring group call with a customer, its nice they wont be bothered by another incoming call to that...
  8. ReeceWallace

    CRM Call Journaling by Specific Agent

    Hi, I am experiencing an issue in which I can't get my Agent lookup to work appropriately with the CRM. If the agent email searches and returns a UserId, it should journal as that agent in the CRM (Working) if the agent email is searched and returns no Userid, it should skip that part of the...

  9. CallID in the ReportCall Scenario

    Hello there, Based on the documentations in the following link: https://www.3cx.com/docs/crm-template-xml-description/#h.5e5k1zy3fj83 for the scenario "ReportCall" , there is no CallId in the "predefined" variables is there any way to do so ? because we need this CallId to be sent to our...

  10. Sophos Firewall, AT&T On-prem SIP, and 3CX VM

    Good afternoon everyone! Does anyone have any good tips or pointers using a Sophos firewall and setting up 3CX as a VM? We have AT&T on-prem SIP for voice services. The thought is to set a port on the firewall to the AT&T SIP static and then set up a DNAT to point that traffic to the 3CX VM host...
  11. Svanur

    Caller keeps trying in queue

    We are encountering an issue where, after a call is answered in the queue, his phone keeps ringing, even though the call has already been answered by another extention on the queue. It's already been tried to delete the user and set everything up again from scratch – he is using the 3CX app on...
    • Svanur
    • Thread
    • 3cx 3cx mobile app queue queue agent v18
    • Replies: 2
    • Forum: Other

  12. 3cx backup Failed

    Hi we have a 3cx v18 update 9 build 31 instance onprem and we are experiencing the below error when backups are run on the system. We have found that when browsing the recordings page and call logs from the management console that the same error "58030: could not read block 4991 in file...

  13. 3cx Scheduled Backup Failed.

    Hi i have an issue with one of our 3cx v18 installations where scheduled backups are now failing due to the following error : Manual backups also fail and just state that the backup failed due to one or more errors and thats the extent of the failed backup log. We have attempted to purge call...

  14. 3CX app randomly singing a user out

    A user we manage has had two phones in the last 3 months and both 3CX apps has randomly signed the user out. There is no identifying pattern as to what is causing this either. The client in question has over 100 users and this issue only effects a single user. I can confirm but OS's are up to...

  15. 3cx V20 new users grayed out

    I have 3cx Version 20.0 Update 4 (Build 472 Alpha) but i face some issue like all new users not shown to other as available but grayed out only and can download recording but can't play direct with play on phone option , even though they can make calls and make their profile available to others

  16. Issue with updating V18 update 7 to V20

    Hi all, One customer has still a 3CX version V18 update 7 running. I want to update this to the latest V18 and then to v20. Unfortunately the software update feature in the PBX is not working anymore (Out of Date). Release New 18.0 Update 8 B Hotfix Out Of Date 18.0.7.312 18.0.8.939 It...

  17. Outbound called number not matched to phonebook - v20

    Hello, We moved over to v20 this morning and it works well, thank you for the advice we have received so far. We had exported our phone book an on-prem CRM into a CSV. All the numbers are UK and in the format 01234 567890. We imported the CSV into 3CX and Inbound caller ID matching is...

  18. Solved 3CX dashboard still shows trial license and not purchased license

    Good morning, We purchased an enterprise licence for v20 for our on-prem 3CX. After a system reboot the Dashboard system information still reports the trial licence and shows Active calls 0/4 If we click on Edit, we are taken to the Licence details screen with the correct purchased licence...

  19. v20 Default Department Office Hours not working

    Good morning, We are testing Version 20.0 Update 2 (Build 715 Release) We just have the default department setup and Office hours setup. The inbound trunk ( "Limit to" Default ) is forwarding to a user extension and always rings regardless of the Office Hours set The activity log reports...

  20. Alcatel-Lucent 8058s

    Hello, I've been trying to connect an Alcatel 8058s to my 3CX for some time, but the phone won't connect. Have you ever encountered this kind of problem with this type of phone? PS: I know that this phone is not in the list of compatible phones, but there is 3CX server available in the list of...
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