V20 Call Log: unable to assign access to users

[ZMurtha]

Previously our basic team had access to the Call Log. - They were granted access to just this permission when they needed it.

This allowed our team to know who attempted to contact the customer, when the customer called back and said "I have a missed call".(despite voicemails being left with their direct details, you can't change customers behaviour).

https://www.3cx.com/docs/manual/access-roles/

Using the above, in V20 the users require "Reports and Recordings" access type, and this is only available to managers and beyond.
It is not appropriate that I provide Managers access to the volume of people that need the call log.

I have investigated scheduling the report, however, the minimum scheduled time is 'daily'. I'd need to be running the report every 4 minutes at the very least, so scheduling isn't sufficient.

Is there a way to provide a user access to the call-log so they have access to this information in a timely fashion?

 

[Alphabetic]

You could enable call recording and have the manager be able to view the recordings from the 3cx client.

 

[ZMurtha]

You could enable call recording and have the manager be able to view the recordings from the 3cx client.

Thanks very much for the reply. Maybe I wasn't clear. These are general users that we want to access the call logs not their team leaders (ie managers). Their team leaders / managers have access to call logs as they would the call recordings, but i don't want to provide the general users above ordinary access to enable them to use call logs. Mistakes happen, they'll end up changing something they shouldn't.
When a call comes in they (Front desk / reception) don't have time to escalate the request to another person and wait for a response.

 

[NicholasP_3CX]

Isnt this what a CRM does?

When a customer calls you have a record of who placed a call and when the customer called.