call routing

  1. Allow Caller join Queue even when no agent is logged in

    This topic has come up many times but to no avail. So I decided to describe it in more detail and present a few situations why 3CX is not suitable for handling call queues - in certain scenarios of course. Team 3CX, please take this thread seriously this time. As you know currently it is not...
    • plochu
    • Thread
    • 3cx call center / queues call routing queue queue agent
    • Replies: 0
    • Forum: Server

  2. Ring on own extensions & Forward calls to external toll free with 5 users at the same time

    We are a business with 10 users in our own office and We need the calls to be ringing on both our own extensions as well as the forwarded number simultaneously. Calls landing after that the 10 users to our own users should be forwarded to a different number with 5 users. Is there a way to make...

  3. Solved Remote connections from same WAN IP as SBC

    I have what might be an usual issue with 3CX and I'm trying to figure out what might be causing it. I'm learning 3CX as I go along, so please forgive any glaring gaps in my knowledge. Recently, everybody on the system has been sporadically receiving calls from telephone numbers that also...

  4. Restricting Inbound Calls to DID to Only Certain Numbers

    Hi All, We have a DID that routes calls to a specific ring group, but want to route calls to that number to another group if the call originates from a small set of external numbers. For example, a call comes into our DID of 561-555-1234. If the call is from 954-555-1234 or 305-555-1234...

  5. different office hours for weekdays and weekend

    Hi All, I'm quite new to the 3cx system and I'm having some trouble configuring the office hours as follows: my customer wants specific office hours : monday to friday 7h00 to 19h30 routing to specific ring group saturday and sunday 7h00 to 19h30 different routing to other ring group monday...

  6. Show 3cx Outbound Number when transfering to cell phone

    Hey there! Looking in to this for 2 days now. We have a Extension which is supposed to be an IT-24/7-Emergeny-Number. When this Number is called outside business hours, it transfers the Call to a Ring Group. In this Ring Group there are 4 Pseudo-Extension with only a mobile number configured...

  7. Solved Problem with Multiple SIP Trunks

    I have three different Flowroute SIP Trunks. When calls come in on trunk 2 or 3 they are getting routed to the Main Trunk No for trunk 1. Even when there is an inbound rule to go to an extension it just always goes to the Main Trunk No for trunk 1. We have three different groups that we want...

  8. 3CX and Emergency Calls - Locations

    I have been reading about VOIP Systems for the last few weeks and I just wondered if anyone can clarify that I have understood everything correctly, so here goes... We have a head office that has roughly 30 extensions, each with a DID. We then have multiple (between 5-10) remote 'sites' that...

  9. Call flow issues

    I am running into an issue that has presented itself with a client as we try to get rid of thier 3rd party call answering service. I have thier afterhours setup so it hits an auto attendant and allows for options to connect to various extentions that are to the cell app. After hours is working...

  10. DDI Range query

    Hello all, I'm back and this time the topic of discussion is the inbound DDI (or DID as its presented here) rules. I've got a SIP trunk setup and have two different DDI ranges with 10 numbers per range. The last 2 digits matching but other than that its seperate area codes and numbers. So I...

  11. In-depth Inbound Rules

    So I am working on a fairly simple 3CX install. They have two DIDs that basically hit two different Ring Groups then defaults to a voicemail. Fairly simple. However, They would like between the hours of 8-9am for one DID to go to the second ring group and then fall back to the VM. From 9am-5pm...

  12. Dynamics CRM Routing call to owner

    I am testing the Dynamics CRM integration with 3CX. I do have that working. It would be nice if we could pop a phone call activity when the call comes in. As of now, you have to click on phone call and load that form as well. For a busy call center it helps to be able to just pop the call and...
    • NUWELLEPIC
    • Thread
    • call routing crm activity dynamics crm
    • Replies: 2
    • Forum: Other
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom