Solved V20 Incoming calls goes to busy tone after enabling Holiday Script prompt

[daryl.advincula]

Hi 3CX Team, I would like to seek your amazing brains on this matter.

Recently, 3CX v20 have released the Call Scripts integration. In preparation for the upcoming Christmas break, we tried enabling it on two of our self-hosted clients, however, it made their incoming calls fail. We tested the Holiday script and chose the option wherein "When this DID is called 61xxxxxxxx" holiday prompt. After a while, the users started to complaint that they no longer able to receive calls. We tried calling their main line, but it's going on a busy tone then automatically hung up. We tried rebooting their 3CX system - no go, even deleting that Holiday Prompt - but still issue remains. Workaround we did was to replace the rule to "Dial Codes" instead. But, this isn't a permanent solution as we wanted to have it run as Holiday prompt without the need to dial a specific code. Any thoughts? We highly appreciate it. Thank you!

 

[NicholasP_3CX]

Try assigning the script to a trunk, not a DID, and assign the trunk to a department. this will take the office hours and holiday schedule of that department.

 

[daryl.advincula]

Try assigning the script to a trunk, not a DID, and assign the trunk to a department. this will take the office hours and holiday schedule of that department.

Hi Nicholas, appreciate the huge help. That actually works!! Kudos to you.