callhistory

  1. ArneDery

    Shared call history for Call queues

    Hi, I'm looking for a solution for the following: A lot of our customers are have different departements were they need to see shared call history of said departement. Calls are routed via call queue's for which the only option to date is the abandoned calls. However sometimes it's more use...

  2. Ability to delete all / selected calls in call history

    - Feature request - Idea: Ability to delete all / selected calls in call history in Web Client. Reason: All webclient users can delete calls from the call history only one by one. Personally, I only have the option to delete the entire call list(s) via the app. This option is missing for most...
    • Raumpatrouille
    • Thread
    • call history callhistory delete delete call history webclient
    • Replies: 0
    • Forum: Web Client
  3. Telecomlijn

    Queue call history not visible

    We're using multiple queues but when one colleague handles an incoming queue call this call is not visible for the other colleagues in the callhistory. I can see the call in the recordings, but not in the call history, how can I configure 3CX to show these calls in the callhistory also? Thank you.
    • Telecomlijn
    • Thread
    • callhistory history incoming incoming call not visible queue visibility webclient
    • Replies: 1
    • Forum: Web Client

  4. CallHistory

    Hi, can anyone point me in the right direction for reading and editing the callhistory by a 3cx Plugin? We use the Plugin to enrich the contact Details shown on call and now want to put this Information into the 3cx Call history. I did not see any entry on the Forum and the help file provided...
    • Steve G.
    • Thread
    • 3cx callhistory clientside plugin
    • Replies: 3
    • Forum: Other

  5. Missed calls to a ring group always listed twice

    I have a ring group "80" which will ring 4 extensions on the same time. The ring group is assigned to a DID, so incoming calls are ringing on all extensions. This works as it should. But whenever a call is missed, on each client, the missed call is listed twice. There is no difference if the...

  6. Solved Callhistory-button indicates missed call on reprovisioning

    Whenever I restart or reprovision the 3CX-Android client, the callhistory button is blue, indicating a missed call. When the button is pressed, the button is not blue anymore, until restart or reprovisioning. Samsung Galaxy S8 Android 7.0 3CX 15.5.293 BTW: Could you please extend the info page...
  7. smARTec AG

    Callhistory after att. Transfer

    Client 15.5.1694.0 (All Devices) When a Call is transfered direct, the Callhistory displays the number of the original caller on the Client of the recipient. But if you make an Att. Transfer the callhistory only displays the name of the Transferpartner on the Client phone of the recipient. If...
  8. smARTec AG

    Callhistory after att. Transfer

    Client 15.5.1694.0 (All Devices) When a Call is transfered direct, the Callhistory displays the number of the original caller on the Client of the recipient. But if you make an Att. Transfer the callhistory only displays the name of the Transferpartner on the Client phone of the recipient. If...
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