Prompt before blocking call (Blacklist)

[Gary RR]

Hi All

I am new here and would like to know if anyone has ideas...

We are trying to create a system where a prompt plays before dropping the call to specific numbers.

Senario:
Call Center offers customer service ONLY to customers paying for this service.
They would like to block all clients that are not paying for the customer service package.
Instead of blacklisiting numbers they would like the customer to know why they are being blocked through a recording.

Any advice?

 

[VoIPTools]

With a Call Flow Designer application, you could look up the phone number in your contact database of the person calling. If they have paid support, pass them through. If not, play a message. If you do not recognize the phone number (not found in database), ask them to enter an authorized phone number.

 

[Gary RR]

Thanks VoIPTools.
Looked into this and would work perfectly.

Good to note that this does not work on platforms Hosted by 3cx.
One of the limitations is that it does not have CFD apps.

 

[VoIPTools]

Let us know if you need help. One of the other things to consider is how you securely query your database. You don't want to directly access the database. A web service would be a requirement.

 

[SteveITS]

We are trying to create a system where a prompt plays before dropping the call to specific numbers.

Senario:
Call Center offers customer service ONLY to customers paying for this service.
They would like to block all clients that are not paying for the customer service package.
Instead of blacklisiting numbers they would like the customer to know why they are being blocked through a recording.

So only valid numbers get through? How many of them (how long is that list...10, 100, 1000)? Can a caller ID rule be set to forward those to one digital receptionist/queue/whatever, and all the others are sent to a DR that plays a recording and ends the call?

 

[Gary RR]

Perfect thank you VoIPTools
SteveITS - Will defiantly give that a try as well.

Thank you both!