dnd

  1. David_K

    Solved Set DND or Away for a limited period

    Hello Is it possible, from the Windows Client (or any other client) to set DND or Away status for a limited time? For instance for 1 hour? Because users often forget to turn off DND when back... Thanks :)

  2. Solved Queue: Calls not forwarded if all agents are DND

    We might have found a bug that occurs on queue calls in 3CX if all agents are set DND. Our expectation was that the calls would be redirected to the "Destination if no answer" selection, but apparently this is not the case. The calls directly hang up. Is this a known issue and are there any...

  3. huge amount of "Abandoned / Polls" when agent is on DnD (*61)

    Hi, Can anyone tell me what i did wrong in my queue settings? When our agents are on DnD (*61) AND status = Available we get these huge amounts of polls. Anyone has any experience with this and what i need to do to avoid these numbers?

  4. Solved Factory reset Yealink goes to DND after provisioning

    Hello, Our 3cx version is the latest one. Same for our Yealinks FW version and template versions used. The issue appears as described in the title: An extension goes to DND right after its reprovisioning / factory reset. It got registered to a Yealink which uses the same template as many...

  5. Support of DND on yealink t42S

    Hi, It's will be great if 3CX can manage the activation/desactivation of the buttons DND on the yealink T42S. We have a client which is a rest home and the elderly press this buttons many times. I know we can made our own file/template but the support in the interface will be much easier for...

  6. Queue ringing extensions in DND

    I'm having an issue where extensions that are in DND are still ringing when calls come in to the queue. While logged in to the queue, users will put their extensions in DND to stop receiving queue calls for a period of time, rather than actually logging out of the queue. The extensions show as...

  7. Disable DND feature?

    Is there any way to disable the DND feature by extension? We have a few phones where they accidentally hit DND on occasion, and complain about not getting calls. Is there a way through 3cx to either ignore DND, or just not allow the phone to go into DND in the first place? The best I could find...

  8. enabling Call Forward and DND on the desk phone

    Users should be able to enable call forwarding and DND for each account on the phone separately. I know 3CX does not support multiple line on the phone but it is impossible to have a client with 200 users and do not have multiple lines on the phones. features.dnd_mode=1 features.fwd_mode=1
    • frontline2
    • Thread
    • autoprovisioning call forwarding dnd yealink
    • Replies: 9
    • Forum: Server

  9. Fanvil X5S Custom Template - Disable DND

    I'm trying to get the DND to disappear or to not work for a specific set of phones--the nurse stations. I created a template, and I believe I deployed it, but it doesn't seem to be working. Someone at these nurse stations somehow manage to press the DND softkey so that when a call gets to them...

  10. Yealink BLF when presence DND

    Good morning, I have purchased two Yealink T48 handsets as part of a test/prototype demo of 3cx - and the results have been mixed. One the plus side, if you select DND on the Yealink, the presence on all 3cx soft devices changes to DND - way better than I expected. If you select DND/available...

  11. Upgrade from v14 to 15.5 - Yealink T48G BLF show DND users as green

    Recently updated 3CX, and receptionist is seeing a change where when an extension is in DND, it is no longer red on the BLF key, but green. If using the 3CX app, the status is color coded correctly, but they are resistant to change. How can I change the template to recreate the v14 behavior?

  12. Calls get lost in queue when agents are on DND

    Hi, We have the following issue. We have a customer whom uses a call queue for the customer support center (4 agents). They sign on the the queue to get calls. When all the agents a in call, new callers are placed in the queue. But something the agents go on DND to take a break or have lunch...

  13. DND Allowing Intercom Calls

    We have 3CX v. 15.5 and Yealink T-48G phones. The Yealink phones have a DND button, and when pressed, the DND icon shows on the phone and the presence indicators show a red square for Do Not Disturb. However, if you are on DND, someone can still intercom to your phone and it will come through...

  14. New 15.5V - Yealink DND still rings on all phones..?

    Hi all and thanks in advance Can anyone suggest a reason why phone that are on DND still ring and can be answered? We have Multiple Yealink SIP-T22P 7.73.0.60 & Yealink SIP-T28P 2.73.0.6. All on latest firmware... Both have this strange feature. Can anyone suggested how to combat this...
    • geedee
    • Thread
    • 3cv 15.5 dnd dnd stil ringing external calls only yealink
    • Replies: 5
    • Forum: Phone System / PBX

  15. 15.5 SP1 Issue: DND Broken

    Using Yealink T46G and *61/*60 to cycle DND, after the update, when pressing the DND softkey I can see the phone dial the softcode to enable DND and then immediately dial the softcode to disable, within about a second. Likewise if I set DND from the smartphone app or from the web admin...

  16. Silent DND status set

    Currently have CISCO 508G phones, half of them are silent when the DND softkey is pressed. The other half have an audible announcement that states "Do not disturb status set." I've searched for where this setting is located but it would be fantastic to turn this audio prompt off.
  17. Jonas Gazoli

    Extension went to DND autonomously

    Hi, I have the 3CX PBX for Debian installed. One of the extensions, which is provisioned to a Yealink T21P E2 phone, is going to DND status autonomously and no longer receives calls. Interesting is that the phone LCD screen doesn´t show the DND icon, but when I check this extension status...

  18. Solved One DDI goes straight to voicemail, internal & external calls

    Am I missing something - One extension in a group of 25: Phone doesn't ring even though in part of a hunt group Extension cannot be dialled internally Calls cannot be transferred to it. Calling the DDI goes straight to voicemail. So the extension must have Do Not Disturb set, right? Is there...

  19. DND Internal Calls

    Is there a way that you can be in DND but still receive internal calls from other extensions
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