dropped call

  1. User/Agent dropping the call while still in IVR/ Receptionist

    Hello, I have a problem with an agent dropping the call while it's still in the IVR, my problem is I cannot find a way to track which user dropped the call because all its saying is that the queue itselt dropped the call. has anyone else encountered or can offer a solution? I simulated the...

  2. Intermittent Call Drop on Answer

    Hello everyone, I have an issue with inbound calls intermittently disconnecting when answered. Here's information about the system: 3CX Version, Standard Annual 18.0 (Build 912) Server OS, Debian 10 Is the 3CX Server Hosted and where? Hosted in Amazon AWS EC2 instance IP Phone...

  3. Call Queue Dumping Calls when Staff Status is set to Away

    I’ve noticed that if all our Customer Service Queue members put their status as away, it boots all the callers in queue and they lose their spots. Is there a way to allow the Customer Service Queue team members to take a quick break (washroom, water, etc.) without losing the callers in the...

  4. BYE from local sent the moment queue call connected to an agent

    Hello, PBX version 18.0.237 hosted on Linux in Azure, calls taken on the 18.3.33 Windows softphone. We are seeing occasional problems when queue calls drop the moment they are connected to agents. I'm seeing this in the logs, which if I'm interpreting correctly, shows that the client at...

  5. Calls to South Africa

    Hello, We are currently routing our SA calls through T4COM in the UK. We are seeing intermittent issues with calls dropping and bad audio. We seem to be having more issues with mobiles than landlines. Andy V

  6. Incoming VoIP to VoIP drops the call

    Hi. We're experiencing a strange issue on our on-premise installation: it works great, but when we receive a phone from another VoIP system the call drops after two rings, but on the other side they say there's no answer. Our 3CX has an IVR, so the calling user listens to the message, composes...

  7. Calls Dropping

    Incoming calls go to the receptionist. If the receptionist does not answer it forwards to a ring group. If the ring group does not answer the call is forwarded to the receptionist voicemail. This is where it gets interesting. The caller can hear the voicemail greeting but after the beep that...
  8. kinetix

    3CX Client (V14 or V15) on Android - Dropping Calls while on GSM Call.

    On a GSM/Cellular Call using Android (Samsung S7 Active) and 3CX Client loaded and running - a call comes in on the 3CX Client and the call IS DROPPED - not even sent to Voice Mail. This is obviously a big issue for us, we continue to tell people 3CX is aware and working on a fix, but we need...
    • kinetix
    • Thread
    • 3cx 3cx client android dropped call gsm soft phone
    • Replies: 4
    • Forum: Android
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