google cloud

  1. eric_1487

    Solved Speech to Text IVR Not Working

    Hi all, Starting today, our IVR menu with voice input disconnects the caller after they say something. I cannot find the reason why. I also tried the speech to text demo, and uploaded it to our system with a new JSON file from Google Cloud. I'm attaching the log from the call. Anyone have...

  2. Change 3cx Recording Path - Gcloud

    Hello, i have attched a new disk to the VM instance and now i want to store the recordings to the new disk. I have selected the new path in 3cx recording and assigned the quota but still calls are not getting recorded and not showing the new disk space on dashboard. Can you please help Thank...
    • max1498
    • Thread
    • google cloud google cloud platform recording permissions recordings recordings location
    • Replies: 10
    • Forum: Phone System / PBX

  3. Solved Google Cloud Issues with Port 443

    Hello. MY Google Cloud VM was shut down because the billing expired. When I restarted it, I could no longer reach my 3CX Management Console. 3CX customer support is telling me that my Port 443 is closed. Does anyone know what I should do to resolve this? I cannot figure it out. Thank you.

  4. Solved 3CX Management Console - Server Error

    Hello, i am not able to login to the 3cx management console. it show an "Server Error" when we click on the login button. We have deployed the 3cx on google cloud. can you please guide how we can fix this issue?

  5. AWS vs Google Cloud Voice to Text Transcription Accuracy

    We are migrating from Cisco to 3CX. In our current Cisco UCCX call center scripting, calls to our main line would provide clients with an option to "Press 1 to speak the name of the staff member" you would like to talk to. The script would transfer the call to AWS Transcribe and the spoken...

  6. 3CX failed to establish connection to activation.3cx.com - Google Hosting

    Hi all, The below is from our first google hosted 3CX server, can anyone advise as to what is required to allow this commination?

  7. RTP Ports closed over Site-to-Site VPN to Google Cloud

    Hello, I have deployed 3CX from Google Cloud Marketplace, it included a default set of firewall rules, please see screenshot: Furthermore I added two more custom rules: - for icmp from everywhere - for every protokoll from subnets of on prem VPN-Sites As mentioned our on prem network is...

  8. Upgrading google VM

    Hi, we have a customer that wants to expand their PBX system considerably to the point that they would need to have a more powerful VM hosting the PBX, as of now the client VM is in Google Cloud, does 3CX has any documentation about what is the correct procedure to upgrade VM instances? should...

  9. Firewall Checker Failed (Google Cloud) even with PBX Express Setup(?)

    Hello, I´ve stumbled upon other threads here with people having problems during their firewall test. In the end somebody from the 3CX Support team recommended to use PBX Express - which is exactly what we did but still receive many errors. Please see attached screenshot. Did we do something...

  10. Migrating from Google Cloud to AWS

    Hi, We have a live 3CX instance running in Google Cloud. I would like to move it to AWS and wondered if this was possible by approaching it as follows. 1. Using PBXExpress create a new instance in AWS but using a different license key (I have a spare available which can use temporarily) and...

  11. 3CX on Google Cloud Platform

    Hi, We are planning on migrating our current on premise installation to the cloud using Google Cloud Platform. We require this to use a static IP as our current SIP provider restricts registrations to whitelisted IP addresses, my understanding is that I won't be able to obtain a static IP until...

  12. Solved Failed full Clone Test - Google Cloud

    I have a 3CX installation on google cloud. Doing the firewall check, it fails the full clone test for a lot of ports. So how do I fix it. I installed it using the guide for Google Cloud. But there is nothing related to this for Google cloud. Any ideas?
  13. Levi Koenig

    Restoring Backup To A Fresh Instance Using PBX Express - Best Steps?

    Hey there! About a year ago I used the 'PBX Express' to setup a 'Professional' License of 3CX in Google Cloud. I loved it! (it was the main reason we switched to 3CX considering how easy and quick it was to setup!) Now its been over a year, and I have gone through a couple updates and most...

  14. 3CX Google Installation Server Error

    Hello, I have a 3cx installed on a google cloud. I had not logged in for 1 month and i tried to login today and I got a server error message on the https://webflowpc.3cx.gr/#/login screen. Any ideas where I should start searching?

  15. Move from google cloud to azure or amazon

    I currently have a test system running on google cloud, i want to see what it is like on Azure or Amazon is there a guide to moving it to both these platforms?

  16. 3CX PBXexpress - Using Pro license + Google Cloud + Own FQDN

    I have searched but cannot find a solution. I tried the PBXexpress install, but it will not let me use own fqdn. So is there a script to install 3cx on Google cloud using Pro license and own fqdn? John
  17. TecMate

    PBX Express Firewall Full Cone Test FAIL

    I'm running a 3CX instance that was deployed using the 3CX PBX Express deployed to Google Cloud. All is running fine except the firewall test fails with "testing port 5060... full cone test failed" All other tests passed. I'm assuming this is because I've narrowed the incoming firewall rules...

  18. Solved PBX Express google cloud, incorrect username/password?

    Hi all, I just installed 3cx with PBX Express on the google cloud, but when I try to login it says incorrect username and password. After reading this forum I tried installing it a second time, still no luck logging in with the credentials I received on the mail and shown during installation...

  19. 3cx Google Cloud - LAN Registration Exception

    Hey All, I've got started with the GCE version of 3cx, purely as we have multiple sites it makes sense. I'm going to restrict the FW on google to limit non-tunnel protocol traffic to just our static IP addresses. However, I did have to also un-enable Extension > Options > Disallow use of...

  20. Solved 3CX domain not responding after install

    Hi, I followed the instructions here to set up a 3cx server using the pbx express. The VM was successfully created and is running the software, however when I visit the 3cx domain name given, the web request times out. The domain I am trying to get working is (removed).3cx.co.uk I have used...
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