Internal transfert with desktop app

[WilliamAgitys]

Hello ,

I have a problem using the desktop app on windows, when I'm on an internal call and I want to transfer it, I press transfer but it doesn't put the caller on hold, he continues to hear my conversation.

When I do the same thing with the same extension in the Android application, the caller is put on hold.

Thanks for your help

 

[Charles_3CX]

Regarding your question, and with the Desktop app/Webclient and PWA, the caller will not be put on hold until the call is transferred to the destination.

 

[WilliamAgitys]

Hello, thank you for your answer but I don't understand.

If the call is transferred to the destination, why put it on hold?

 

[Charles_3CX]

Hi, allow me to clarify this for you: When you transfer a call using a webclient, and you press the transfer button and then choose the extension that you want to transfer the call to, the call is not put on hold until you press the green button to complete the transfer, at this stage, the call will be placed on hold until the person you transferred the call to answers the call.