moh

  1. Hold music or tone within CFD

    How can I modify or specify the MOH or wait tone a caller hears when they the call trough a CallFlow. (within CFD) In my specific case a call is being routed to a specific ringgroup depending on the hour of day and day of the week. If one would call said ringgroup directly, one would get the...

  2. Call progress tone and MOH

    Hello Everyone, Hope I can find some answers here. Not sure if anyone went through this, here are the details. If a client calls our main DID trunk, MOH recording is playing for them instead of a progress tone. it's happening for internal calls as well. If I change the 1st music file 0 to...

  3. Solved MoH custom music not playing

    Good morning, I have converted and uploaded some custom hold music purchased on a royalty-free music site. I used Audacity to convert the original WAV files to 8kHz, 16-bit PCM mono WAV files. I then uploaded the converted files to Settings > Music on Hold > General MoH, in "Music file 0"...

  4. Multiple timezone suggestions with receptionists

    Is there a recommended way to handle receptionists for different locations that are in different timezones? The issue I have is the offices open and close at different times and each office has its own receptionist. In the past (different system) we used a database and had the incoming call...

  5. Solved MOH Not playing the programmed sequence

    Hi, I have uploaded 2 MOH in settings / MOH When I call in to test, and put myself in hold, only the first file is played in a loop. I'd assume if I have more than 1 file, it would go from 1 to the next up to file 9? To make sure that my 2nd file was correct, I switched MUSIC FILE 0 with the...
  6. Alexandre Peloquin

    I'm earing 3CX's music on hold instead of the provider's message invalid number

    When I make a call with an invalid number or a long distance that is not one. The provider plays me a message that the number is invalid or that I do not have to do the 1 before the number. However this provider sends me a sendonly and this has the impact that the 3CX plays music on hold instead...

  7. Music On Hold for different Ring Groups

    Hey, I have a situation where two companies are merging and there is a requirement to call each others extension, page each other, etc. I have both companies on a 3CX install now and all is working well. Except Music On Hold. The main company in Canada who's 3CX we are using has a custom on...

  8. hearing own Music on hold when call on hold in foreign pbx

    Make a Call the remote party presses the transfer button on her phone instead of the remote party moh you hear your own. Can this be fixed?

  9. Music on Hold not Working

    I have added 3 wave file to a music on hold playlist. However it does not work. Is there something special I have to do to get this working? I have selected the playlist for call parking however when I park myself or a caller all we hear is dead air.

  10. Music on Hold per group

    We have a customer with 300 ext in 10 groups. Group 1 - New car sales Group 2 - Used car sales Group 3 - Car Service Group 4 - Spares ... Group 10 - Customer Service If reception transfers a call to the Queue for Group 1, the music on hold for Group 1 Queue plays. Music on hold is a marketing...
    • Braam
    • Thread
    • group moh group music on hold moh music on hold
    • Replies: 4
    • Forum: Server
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