queue agent

  1. Allow Caller join Queue even when no agent is logged in

    This topic has come up many times but to no avail. So I decided to describe it in more detail and present a few situations why 3CX is not suitable for handling call queues - in certain scenarios of course. Team 3CX, please take this thread seriously this time. As you know currently it is not...
    • plochu
    • Thread
    • 3cx call center / queues call routing queue queue agent
    • Replies: 0
    • Forum: Server

  2. Solved Call queue ends systematically in default prompt

    Hello 3CX community, Recently, I've been trying to implement a call queue in my company's 3CX platform. Basically, my goal is to create a rule that transfers all calls to a call queue during the weekend. Using the call queue option, I find myself unable to reach any of the agents. When calling...

  3. call queue problem when hangup

    Bonjour, J’ai un téléphone de référence GXP 2160 qui a deux compte de configuré issue du même serveur de téléphonie. Chacun de ces compte est agent dans des files d’appels. Lorsque que l’agent est en conversation avec un compte, si un client appel le second numéro, il tombe dans la file...
  4. accentlogic

    Option to use Group Membership for Call Queue Agents

    ...we have customers that want to manage Chinese/Khmer/English customers. The customer would like to be able to show on the phone the language and menu choices that led a customer to a particular queue. For example if someone selects Chinese | new accounts, they would be directed to the Chinese...
  5. Cristian Ancines

    change of presence in the queues

    Hello community, in our company there are several queues, some agents belong to several of them simultaneously. If an agent belongs to 3 queues, and at one point he wants to get out of queue 1 but stay in the other two (2,3), he cannot do it, when he retires from one he retires from all and...

  6. Looking to Switch to 3cx

    We are looking to switch to 3cx from Allworx. But so far I have run into an issues that are preventing me from getting approval. I was hoping someone could assist. Issue: Director wants only deskphones so soft phones are out. Users need to be able to specify what queue they are logging...
  7. Robertos

    3CX Web Client login/out of Q

    hi, we have agents setup with multiple queues. Is it possible to login out of ALL Qs using the Q button or it only logs in./out of Q on active page? I want to enable this for queue manager to set agents Q status and for agents to b able to log in and out of ALL queues and not just individual...
  8. Jaspar

    Queu with external agents (with rebound)

    Hi All, I'm trying to add a queue with only external numbers to 3CX (v15.5). I made a few "dummy" extensions which forward to a mobile number and tried with "Ring my mobile simultaneously". This last function works without any problems, but without the rebound function. When i set forward rules...

  9. Adding Extension in queue

    Please share some code sample that how to Add Extension in queue through Call Control API
    • Rajthilak
    • Thread
    • extension members queue queue agent
    • Replies: 1
    • Forum: Other
  10. Sven Witlox

    Call Queue priority

    I know this has posted before, even got a reply that it was a good idea and it would be implemented but no result yet. Or something simelar like this. I want to prioritize my agents in a single call queue as I login to the queue. So: Monday: Agent 1 -> skill 100% in the queue (direct alerting)...
  11. Shane3340

    Call Queue Status

    Hello Everyone, Having a bit of an issue which someone may be able to assist me with.... We have a call queue set up, and each of the SPA504 phones has a login and logout shortcut on the phone which is set up through the BLF settings in 3cx. Often we have found that an agent will press this...

  12. Queue agent

    I have a deskphone, the extension is the queue agent, when I called the queue, why only my 3CX client (it is another extension) will ring, and my deskphone does't ring.(I have set ring all )
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