reporting

  1. SiragJ

    Reporting question/request

    Hi, Why is it that 'Agents in queue' reports don't keep a history of who was in a queue. I noticed that when you generate a report from say last week and you removed someone today that was in said queue then, it won't show that person in the report. This led to some confusion with a customer...

  2. PowerBI Template / Out of the Box

    Dear 3CX Team, Over the past 12 months we are getting an increasing amount of requests for PowerBI integration. We can do this the unsupported way by accessing the DB, which is a mess for all of us, we can export to another database then work on it from there, but the crux of the issue is...
    • Nick W
    • Thread
    • management powerbi reporting
    • Replies: 0
    • Forum: Server

  3. 3CX Reporting add extension number of queues as a column

    Hi, Can the extension number of a queue also be added to this list? Current screenshot is from the Queue Performance Overview. Idea is from this thread: https://www.3cx.com/community/threads/3cx-reporting-doesnt-show-extension-number-of-queues.87130/#post-411616

  4. Solved 3CX Reporting doesn't show extension number of queues

    Hi, Is it possible that the reporting page can also show the extension number of the queue's?

  5. Agent Login History

    Hello, We're currently trying to use the report feature for Agent Login History. Though we're noticing some issues with the report being inaccurate, agents are logged into the queue and taking calls. But the report is showing they are logged out at times they are still taking calls etc. So as...

  6. Copy Report Setup/Configuration Option?

    Is there a way to copy a scheduled report to conserve setup steps? We are sending 7 daily reports to our team leads and this means I need to set up 5 reports sending weekly for each day of the work week. This gets very tedious. If I could copy the report configuration and simply change the...

  7. Report # of extensions registered

    Hello, I would like to set up monitors/notifications based on the number of extensions registered. Over the past few years I have found some edge cases in our environments where my traditional monitors do not alert me of an issue, where if I had been checking the number of registered extensions...

  8. Crossrealms, 3CX Splunk APP

    Hi wondering if anyone has experience using the Crossrealms 3CX Splunk APP, we are looking at using this product for more in-depth reporting and possible Realtime reporting Wanting to know general thoughts and how it went?
  9. dkirk-ads

    CDR Reporting - CallSequiter & CallVitesse - you need this and may not even know it!

    I've not seen this major update posted anywhere so here goes. The CallSequiter program has been around for a spell and it slices and dices your CDR information pulled directly out of 3CX. 3CX has a nifty provision to export CDR information in real-time through a direct connection. CallSequiter...
    • dkirk-ads
    • Thread
    • adandoned or unanswered call reporting analysis cdr cdr database excel reporting
    • Replies: 2
    • Forum: Phone System / PBX

  10. Call Reports - for inbound number

    Hi, I have a client that wishes to report on all inbound calls by inbound DID only for one at a time. Essentially a weekly report detailing all calls into a particular inbound number regardless of where the call ends up. They use the report to extract call recordings using the links on the...
  11. ArtR

    Reporting on IVR selection (Report on Chain hops?)

    Hi All, I had posted this question prior, https://www.3cx.com/community/threads/reporting-on-number-input.61993/ and have tried using the suggestion of using a virtual extension to provide the reporting we need, but have found that the data the reporting system sees is less than what is...

  12. Extension Rights for System Reports access

    I have a requirement to allow an extension user to access reports. I have configured the extension with the rights, but they are now allowed to login (credentials incorrect) What is the right combination of username and password i.e., is is ext no, or user email for USER and which password?
  13. ArtR

    Reporting on number input

    Sort of asked here, but no replies - https://www.3cx.com/community/threads/prompt-selection-reporting.39294/ Setting up a test 3CX server and one thing we currently report on is what a customer has selected within the IVR, so on one of the menu's we ask our customers what vendor they are...

  14. auto-generate graph type reports

    I found it is not possible to schedule the graph type reports. Since the data can't be auto-generated, you will receive a report of the same day on the scheduled time. Use case: Our customer wants to get more insight into the distribution of calls for their sales queues. I found the report...

  15. Reports By Time Range

    Hi All, I was pulling some reports and wondered if there was or could have a report that only pulls between certain time ranges over a Daily/weekly/monthly period. To explain in further detail: I have been pulling reports to see how many calls our after hours staff are getting from 5pm to...

  16. Call Reports - Incoming and Outgoing Calls in Single Report

    At present, the Call Reports report will only display the incoming or outgoing calls from a set of extensions, it would be quite useful if this data could be combined into one report showing all call activity (both incoming and outgoing) from a set of extensions. The use case for this is a...
    • David Rowe
    • Thread
    • call report call reporting report reporting
    • Replies: 0
    • Forum: Server

  17. Reporting API

    Is there any API to get the reports data like total number of calls entered/answered/abounded or this type of statistics to be viewed on a portal Thanks

  18. Digital Receptionist statistics report

    Hi, I was looking for call/statistic report for IVRs. ie. how many callers pressed option 2 to hear certain audio announcement. Creating ordinary Call Report or Extension Statistic Repoert for ext 8003 (in my case) doesn't seems to do the trick (reports are empty). I was wondering, did...
  19. Allen_Miller

    In Consideration Need a report TRACKING number of Simultaneous Calls over TIME

    I like to post this every couple years. As someone that manages PBXs (3CX) for customers it would be useful to be able to review the historical track for the number of Simultaneous Calls. This would enable us to anticipate the need to upgrade a license (and generate revenue for 3CX and us)...
    • Allen_Miller
    • Thread
    • reporting reports simultaneous calls
    • Replies: 68
    • Forum: Server

  20. Reporting, Queue calls placed on Hold

    Hello, A potential client has a reporting requirement. Here is the scenario. A caller reaches a queue and is answered, the agent has a customer walk into the store at the same time who needs assistance immediately. The agent then tells the caller he will be putting them on hold while he...
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