reporting

  1. Allen_Miller

    In Consideration Need a report TRACKING number of Simultaneous Calls over TIME

    I like to post this every couple years. As someone that manages PBXs (3CX) for customers it would be useful to be able to review the historical track for the number of Simultaneous Calls. This would enable us to anticipate the need to upgrade a license (and generate revenue for 3CX and us)...
    • Allen_Miller
    • Thread
    • reporting reports simultaneous calls
    • Replies: 68
    • Forum: Server

  2. Reporting, Queue calls placed on Hold

    Hello, A potential client has a reporting requirement. Here is the scenario. A caller reaches a queue and is answered, the agent has a customer walk into the store at the same time who needs assistance immediately. The agent then tells the caller he will be putting them on hold while he...
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