ring group

  1. Prioritized Hunt Ring Group Setup - How to ring multiple extensions at once?

    Hello, Using On-Premise Enterprise v18 Update 8 Is it possible to setup Prioritized Hunt so if the first person is busy, it then does a "Ring All" to multiple other extensions at once? For example the attached image we'd like all 3 cordless phones to ring at once Thanks!

  2. V20 Update

    Updated to V20 and attempting to add a user to a current ring group. I go to CALL HANDLING>RING GROUP>USERS. I add the user and click the save button but it will not stick/persist. I have tried on 2 different browsers and doesn't make a difference.

  3. Ring Group No Longer Ringing Queue Agents

    We have a ring group set up as an "Emergency Backline" for one of our departments. Most members of this department are agents of a queue. It has always been the case that if a call came in through the backline RG, all member's phones would ring whether they were on a call, or receiving a Queue...

  4. Incoming call to IVR transferring to ring group going to voicemail.

    Hello, I have a DID that routes to IVR 800 simply to play a greeting, caller can press zero, or after 3 seconds of no input it will transfer to the ring group at 801. This works fine for the first call but, if a second call comes in while the user is speaking with the first caller additional...

  5. Ring Groups only accept 1 unanswered call per group at a time

    We seem to have hit an issue we have not seen in the past. This is happening on at least 2 systems. When a ring group has an active (unanswered) caller, and a second person starts to dial in, the 2nd call jumps that ring group (shows as unanswered with 0:00 ring time) to the next destination. I...

  6. Call Flow Question

    Good morning 3CX brains-trust, I have a ring group scenario to pose to you all, to see if there's solution rather than a work around. We are a school who have a number of extensions associated with a department rather than a person (IT department, Maths Faculty etc). Working with the IT...
  7. qbitnetworking

    Yealink T43Us using wrong ringtone after switching to Ring Group

    Hi everyone, I recently switched a group of phones from using a Call Queue to using a Ring Group and now the ringtone is incorrect. After the switch, the phones started using Ring2 (double ring) instead of Ring1. I've tried reprovisioning the phones, switching to another ringtone and then...

  8. Ring Group's Voicemail

    Hi, How are you supposed to access a ring group's voicemail from a handset? Instructions to access a different mailbox is to press hash and the enter the extension number but this doesn't work. Just get a message saying the pin number is invalid. Are the steps different for Startup?
    • Scott EIT
    • Thread
    • ring group voicemail
    • Replies: 13
    • Forum: SMB

  9. Ring Group Timout Duration

    Hi, Is there any way to change the ring group no answer timeout in Startup Pro? Client is suggesting it's ringing for far too long and customers are hanging up. What is the default set to?
    • Scott EIT
    • Thread
    • ring group time out
    • Replies: 17
    • Forum: SMB

  10. StartUP PRO - Prioritised Hunt Timer.

    Hello, I have configured a ring group as priority hunt. When I make a call in it rings the first user in the ring group until call is ended. Is there a way to change the timers before moving on to the next person in the ring group? Or is this option not configurable with StartUP PRO Edition ...

  11. Digital Receptionist Behaviour

    Hello. I'm reasonably new to 3CX, but have lots of experience with other vendor's ip telephony. I'm seeing what looks like strange behaviour to me when trying to use a digital receptionist to answer inbound calls. We want the inbound calls to be automatically answered, and to play just a...
    • JasD
    • Thread
    • auto attendant call routing digital receptionist inbound calls office hours ring group
    • Replies: 2
    • Forum: Phone System / PBX

  12. Feature Request: Allow Custom Ringtone for Ring Groups

    Hi 3CX! In an effort to keep improving the robust and amazing PBX you've created, here's a much needed feature request. Currently, we are only able to configure the default and queue ringtone for physical phones. We really need the ability to also change the ringtone for Ring Groups as well...

  13. Call a client but others ring

    Hi guys, A client (internal) calls another but not ring on the contrary other 5 phones ring. I dont see any retention or reject policy on 3XC Any ideas?

  14. Solved Going "offline" with 3CX App

    Hello, Our customer utilizes a ring group when calls come into their main number which by default all extensions are included in. The owner uses the 3CX app for making/receiving calls outside of office hours. During office hours, he would like ONLY his desk phone to ring and NOT the app. The...

  15. Silence/no dial tone when multiple extensions attempt to pick up a call from a ring group

    Hi, Using 18.0 update 3 with Yealink T48S phones behind an SBC, all current firmware/latest sbc version. When a call for the main ring group comes in, multiple people attempt to answer the call, one person actually gets the call, the others hear silence - no dial tone, so they don't realize...

  16. Numerous Extentions unreachable in Ring Groups

    Hi, We are using version 18.0 Upate 3 (Build 461) internally hosted 3cx and since the update to v18 many of our extentions are not called in their relevent ring groups. For example: We have a ring group for our front door intercom, which calls a ring group on a virtual ext. containing 26...
    • MHI
    • Thread
    • cisco-spa501g ring group yealink t53 w
    • Replies: 1
    • Forum: Other

  17. Yealink T53 does not display ring group name

    Hello, I wanted to share a solution for a problem related to the ring group name. Let say I have a ring group with number 1001 Basically on the Yealink phones, I could not see the ring group name displayed when somebody called the 1001. I have the right config in 3CX (In contact -> Add Group...

  18. How to Automate Ring Group Membership

    We have a specific edge case wherein 2 users need to become members of a ring group on a specific day at during a specific timeframe to receive calls while other team members are training. Is there a way to automatically add a user to a ring group during a specified date and time, then remove...

  19. Solved V18 Upgrade Ring Group Issues

    I currently have 3cx install "locally hosted" on a Nuc Machine, I finally got around to upgrading to V18 earlier this week. The only issue I had with the upgrade was Debian did not remember my local static IP and reset the nic to DHCP, simple fix. The firewall check is good. I have a dozen or so...
    • easttek
    • Thread
    • 408 request timeout/invite from local fanvilx4 ring all ring group
    • Replies: 13
    • Forum: Phone System / PBX

  20. Any way to make internal calls come through first to a handset?

    Hi, we have several handsets set up in a Ring Group. This ring group gets calls constantly throughout the day. Is there a way to make sure internal calls come straight through to the handset if it's extension is dialed directly? Currently when calling an internal extension, they just get a busy...
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