transfer

  1. On Hold Calls Transferred to VM Automatically

    Hello, Running V18 and I have an issue where calls are placed on hold by a user using a yealink t46s phone. After about 1.5 minutes, the caller on hold is transferred to the user's 3cx personal extension voicemail. I have looked all over and can't find a setting that is now making this...
  2. NicholasBarnes

    Solved Can't do an assisted transfer to a BLF key

    Hi all, I've been banging my head against this for a while... Given a system with a number of extensions, all of which appear as BLF keys on a receptionist's X6U, how does the receptionist do an assisted transfer to a specific extension by pressing the corresponding BLF key? I've tried...

  3. Datev 3CX Integration - Lack of information transfer (brokering)

    Currently there is a reproducible error in the 3CX, which exists since V16 up to the latest V18. In case of forwarded external calls that are transferred internally via brokering (e.g. external call comes in, colleague brokering to colleague, or secretary brokering to boss), only the brokering...
    • BPG IT
    • Thread
    • brokering call datev extern information integration number phone secretary transfer
    • Replies: 4
    • Forum: Other

  4. How to block transfers to paging extension

    Please help. My client is very upset that an irate customer was put on hold locally(not parked) and then transferred to the overhead paging adapter extension when the operator tried paging the corresponding manager to discuss the call first. The customer was heard until my client was able to...
  5. MMZ

    CFD Return call to first extension

    Hello to all, I'm curious is there a way to make a call flow design, when caller calls contact center and speak to an agent (extension) and end call. After some time, half a day or something like that, same caller calls second or third time contact center, he immediately gets that agent from...

  6. Wordpress plugin, transfer conversation

    Hello, I don't have the buttons to transfer the conversation to another agent or to take control. Can you help me ? Thank you.
    • elodie_scn
    • Thread
    • live chat plugin transfer wordpress
    • Replies: 5
    • Forum: Live Chat

  7. Transfers to extension doesn't works

    Hello, I have a particular problem with the webclient. I can't make transfers (blind or att.) to internal extensions. Webclient --------------- Transfer to ---------> Extension (webclient or 3CX Android app) KO 3CX Android App ----- Transfer to ---------> Extension (webclient)...

  8. Solved Blind/unattended call transfer

    Hi. I am looking for some assistance. I want to have a 3CX user transfer a call to an external number using blind call transfer. My expectation is that 3CX will release the agent from the call once the call is ringing to the internal party. The issue I am finding is that my platform is able to...

  9. Get ext based on spoken name

    I feel like this is possible but I can't quite figure it out. I imagine I need to connect to the internal 3cx database for this but I don't know how to do it. What I'm hoping to do is a "Dial by name" feature that DOES NOT involve pressing buttons. What I want to happen is a user calls a number...

  10. Operator Extension - Receiving calls from somewhere

    3CX Version: 16.0.8.9 on Debian I have quite a big configuration for multiple branches. Each branch has a Reception extension, and all forwarding rules for external calls go back to Reception at each branch. We are experiencing that some calls revert to the Operator, I can unfortunately not...
  11. chance-wmt

    Fanvil X4U Attended Transfer Bug

    Dear 3CX, Please fix this annoying error that has plagued our Yealink to Fanvil conversions. On our Yealinks, if the transferee hangs up the call gets transferred to the the recipient. On Fanvil's you must click transfer twice. This is an easy fix, looks as if 3CX forgot to enable "Attended...
    • chance-wmt
    • Thread
    • attended transfer bug configuration fanvil not working onhook transfer
    • Replies: 4
    • Forum: Fanvil
  12. chance-wmt

    Fanvil X4U not Blind Transfer on Onhook

    Fanvil X4U not Blind Transfer on Onhook, Option is enabled in the default supported template and latest firmware, and double checked by logging in, also enabled on phone for certain. Trans > BLF/EXT > Hangup. What it is doing is instead of transfering, it is hanging up and placing the original...
    • chance-wmt
    • Thread
    • attended transfer attented blind blind transfer onhook transfer unattented transfer
    • Replies: 9
    • Forum: Fanvil

  13. DID variable Empty

    Hello, I am currently dabbling in call control through Call Flow Designer. I want to route the caller based on the DID. The branch in question, with the "transfer", is only at the end so it wouldn't be worth creating a second call flow. I noticed that the "session.did" variable is an empty...
  14. g.fiszt

    Survey results to database

    How can I save the results of a survey component to a database instead of a CSV file? Also, is there a way to configure the call to automatic transfer to the survey when the agent disconnects it? Or the agent has to manually transfer the calls to the survey? Thanks is advance

  15. Transfers acting like transfer back on busy, but not using that

    3CX Standard v16.0.1078 All phones are Grandstream GXP1630 Settings, General, Transfer Back on Busy Dial Code: <blank> Timeout: 2 For the extension being transferred to: Status: Available If I do not answer calls within: 15 seconds Forwarding Rules are all set to Forward to Voicemail...

  16. Recording Archive Schedule Policy

    I would like to recommend a feature that would be useful for a customer of ours. A feature that would allow a scheduled transfer to happen every hour, or directly after a call is finished.

  17. Transfer only show the ext of the receptionist

    Hello, I made a thread in the IOS section but turns out it's also present in the web client but for some reason I can't delete my other post. We have a receptionist answering incoming external calls. When she answer and transfer to an extensions, everything works fine. The issue is that in the...
    • ca_maer
    • Thread
    • call history transfer webclient
    • Replies: 0
    • Forum: Windows

  18. Transfer 3 of the specified CID

    Excuse me, Is there a way to achieve the following process: A total of 5 CID arrive in QUEUE_1 ， when the QUEUE_1 call is full OR wait timeout Transfer 3 of the specified CID to QUEUE_2。

  19. Option for Digital Receptionist Question

    Current Version: 15.5.5 Hello, We a Digital Receptionist prompt for incoming calls. The issue with this comes when the caller doesn't choose an option though. In the past, we had it set to repeat the prompts. Recently, we have it set to forward to a voicemail box after 10 seconds of...

  20. Dynamic callee changes

    Hi all, Not sure if this is possible - is 3CX able to dynamically change the extension you are speaking to as you are transferred? For example, I call extension 100, but 200 answers the call - my Yealink phone still shows me as talking to extension 100... Cheers
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom