troubleshoot

  1. High Processing VM

    hello, The processing of the machine responsible for 3cx was on average 50 ~ 60% when at a random moment the processing stopped at 99% causing slowness and problems, on Google Cloud Computing it was verified that the process is: (/usr/lib/3cxpbx /3CXManagementConsole --pid...

  2. trouble installing new version as part of an upgrade

    hello everyone i'm trying to upgrade 3cx versions by backing up and re installing a new version however it keeps saying there's an older version, please help me to install the new version and restore my backup.

  3. Show current extension status in Webadmin

    Hello. I think it would be great if you could see the current status of an extension (e.g. Available, Out of office, etc.) in the webadmin under extensions. This would make troubleshooting in some situations way easier. For example: Customer accidentially switched his status, therefore other...
    • Sommer
    • Thread
    • extension status troubleshoot web admin
    • Replies: 1
    • Forum: Server

  4. FQDN problems/errors

    There's a problem with my FQDN and I can't connect to it. My 3CX SMTP email was having issues too, but after I restarted all the services I was fine. Everything was working earlier 4 days ago strangely enough. I can connect to 3CX if I manually punch in my static public IP address with port...

  5. Logs information

    Hello, Is there any manual explaining the logs that can be used to troubleshoot the different services? I would like to know where are the signalling logs containing all SIP messages, media resources assignation or provisioning messages. For example: If Yeahlink is provisioned but It is not...

  6. Call Flow debugging for Queue

    Hi! We are currently building a test deployment with call queues and often we need a way to reconstruct what happened based on logs (e.g. CDR). However, the CDR records a call that was made to a queue and passed between agents as several calls (e.g Agent1->reject, Agent2->reject, Agent3->answer...

  7. Solved 3CX Softphone Issue

    I have a bit of a problem with the soft phone. We are going through a testing phase at the moment so it might be me,I am able to make 1-2 calls from the softphone. When I make another call. I click call, it flashes up quickly then disappears. The only way to fix it, is I have to click on the...
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