Solved 3cx 15.0.62928.5 - Welcome Emails not Sending

[mhankosky]

I just upgraded to the latest 3CX 15 this morning and welcome emails are not being sent by the 3cx software.

 

[Michael Menor]

Uh oh... that's not good I will follow this thread to see if there are any fixes.

 

[MichaelB_3CX]

Hi, very strange. Could you please check the following,
1. Go to extension and select Send Welcome Email. Now go to C:\ProgramData\3CX\Instance1\Data\Logs and open log file 3cxSystemService.log. Check if email was sent and provide log.
2. Go to Settings > Email Settings > Extension Welcome Template what do you see?

 

[mhankosky]

Issue turned out to be that the latest version uses HTML emails where as it used to use TXT emails. My SMTP server was rejecting them.

Thanks Michael!

 

[YiannisH_3CX]

Glad to hear issue is resolved and thank you for sharing your solution

 

[AstoundTech]

Cannot send welcome emails either. Tried multiple smtp servers, gmail, office365, live.com, none are working. Logs just say canceled. No help at all as to the problem. How do I confirm the ports being used by 3cx are correct? Why is this not an option?

We would really like to use the system, but we are extremely disappointed at this point. It's not like smtp is new. It's only been around since the beginning of the internet, yet your system can't make a simple connection.

Fantastic installation process by the way.

Sorry for being snarky. I'm just frustrated.

 

[craigreilly]

Just put any port difference with the

smtp.server:port

if it is not standard 25.

I have used 3cx in various environments as well as other VoIP Servers and have no issues with Email.
Gmail - consumer Gmail or G-suite? In gmail, I have had to "allow less secure apps" to send email.
Office 365 - I have easily setup a relay from IIS - and had to set the allowed IP Address. Should be similar setup in 3cx.
No experience using Live

 

[Simon Gare]

Hi, very strange. Could you please check the following,
1. Go to extension and select Send Welcome Email. Now go to C:\ProgramData\3CX\Instance1\Data\Logs and open log file 3cxSystemService.log. Check if email was sent and provide log.
2. Go to Settings > Email Settings > Extension Welcome Template what do you see?

How do I solve this if I am using the Google Cloud install V15? I have tried all smtp servers I have and still no welcome email??

I have checked SendGrid activity report and no emails are reaching their server at all. I have tried all ports. The test button does not report back any issues at all, and when clicking the Welcome email button for an extension no messages are displayed.

I have been using 3CX for about 8 years and never had this problem before.

 

[Simon Gare]

Cannot send welcome emails either. Tried multiple smtp servers, gmail, office365, live.com, none are working. Logs just say canceled. No help at all as to the problem. How do I confirm the ports being used by 3cx are correct? Why is this not an option?

We would really like to use the system, but we are extremely disappointed at this point. It's not like smtp is new. It's only been around since the beginning of the internet, yet your system can't make a simple connection.

Fantastic installation process by the way.

Sorry for being snarky. I'm just frustrated.

Hi did you find a work around for this

How do I solve this if I am using the Google Cloud install V15? I have tried all smtp servers I have and still no welcome email??

I have checked SendGrid activity report and no emails are reaching their server at all. I have tried all ports. The test button does not report back any issues at all, and when clicking the Welcome email button for an extension no messages are displayed.

I have been using 3CX for about 8 years and never had this problem before.

So I followed the Gmail workaround described in another thread and it is now sending emails, however I dont want to use Gmail as our SMTP server but instead need to use SendGrid, please advise.