3CX Activation Servers Down

[ethamitc]

It appears that your activation servers (activation.3cx.com) are down. I've tried several troubleshooting steps, including running traceroute on both the 3CX Debian machine, and my host machine, resulting in the following;

Traceroute on 3CX Machine;

root@CAON-3CX-V:~# traceroute activation.3cx.com
traceroute to activation.3cx.com (151.80.125.88), 30 hops max, 60 byte packets
1  192.168.2.1 (192.168.2.1)  0.307 ms  0.338 ms  0.394 ms
2  10.11.0.105 (10.11.0.105)  15.663 ms  18.049 ms  18.269 ms
3  * * *
4  tcore3-toronto21_34.net.bell.ca (64.230.59.190)  22.707 ms  22.738 ms  22.725 ms
5  dis2-toronto21_ae1-0.net.bell.ca (64.230.107.185)  16.673 ms  16.659 ms  16.671 ms
6  tcore4-toronto21_bundle-ether9.net.bell.ca (64.230.107.186)  27.195 ms tcore3-toronto21_bundle-ether9.net.bell.ca (64.230.107.184)  25.920 ms  25.476 ms
7  tcore4-montreal02_1-7-0-0.net.bell.ca (64.230.79.33)  30.326 ms tcore3-montreal02_1-7-0-0.net.bell.ca (64.230.79.31)  24.972 ms tcore4-montreal02_1-7-0-0.net.bell.ca (64.230.79.33)  30.300 ms
8  dis53-montreal02_hundredgige0-10-0-0.net.bell.ca (64.230.91.21)  22.759 ms dis53-montreal02_hundredgige0-2-0-0.net.bell.ca (64.230.91.19)  23.956 ms  23.942 ms
9  mtl-1-6k.qc.ca (142.44.208.2)  23.894 ms  24.062 ms  24.048 ms
10  be106.bhs-g2-nc5.qc.ca (142.44.208.175)  56.048 ms be106.bhs-g1-nc5.qc.ca (142.44.208.173)  28.593 ms  29.613 ms
11  be100-1323.nwk-5-a9.nj.us (192.99.146.139)  31.703 ms  32.185 ms be100-1319.nwk-1-a9.nj.us (198.27.73.205)  32.142 ms
12  * * *
13  be101.rbx-g2-nc5.fr.eu (213.251.130.102)  104.012 ms  173.462 ms  107.972 ms
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

Traceroute on my machine;

PS C:\Users\Ethan.EtonAD> tracert activation.3cx.com

Tracing route to activation.3cx.com [151.80.125.88]
over a maximum of 30 hops:

  1     3 ms     5 ms     9 ms  SAGEMCOM [192.168.2.1]
  2    24 ms    31 ms    19 ms  10.11.0.105
  3     *        *        *     Request timed out.
  4    24 ms    24 ms    30 ms  tcore3-toronto21_34.net.bell.ca [64.230.59.190]
  5    19 ms    22 ms    19 ms  dis2-toronto21_ae1-0.net.bell.ca [64.230.107.185]
  6    27 ms    31 ms    28 ms  tcore3-toronto21_bundle-ether9.net.bell.ca [64.230.107.184]
  7    31 ms    32 ms    38 ms  tcore3-montreal02_1-7-0-0.net.bell.ca [64.230.79.31]
  8    26 ms    27 ms    41 ms  dis53-montreal02_hundredgige0-2-0-0.net.bell.ca [64.230.91.19]
  9    27 ms    26 ms    25 ms  mtl-1-6k.qc.ca [142.44.208.2]
10    28 ms    27 ms    28 ms  be106.bhs-g1-nc5.qc.ca [142.44.208.173]
11    45 ms    41 ms    35 ms  be100-1319.nwk-1-a9.nj.us [198.27.73.205]
12     *        *        *     Request timed out.
13   112 ms   106 ms   106 ms  be101.rbx-g1-nc5.fr.eu [94.23.122.144]
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

I had a friend also run traceroute from a different location.

 

[cobaltit]

What makes you think the activation servers are down? Trace and ping are tools to determine a route to something and if it's responding to ICMP which I believe the activation servers do not do. Are you actually having an activation failure?

 

[ethamitc]

Yes, I am unable to activate a fresh installation using the Linux ISO which I downloaded earlier today.

 

[StefanW]

there is no issue with the activation service from our side.

 

[ethamitc]

there is no issue with the activation service from our side.

I'm not sure what's wrong then because as I said, I downloaded the ISO today, and it fails to activate.

 

[JohnS_3CX]

If you are in a VM ensure the time is correct, and also ensure your firewall is not blocking any traffic.

You can look further into if you want to get into details, and will have to run a capture when refreshing the license to see what happens connection-wise and if the server handshake is failing.

 

[ethamitc]

If you are in a VM ensure the time is correct, and also ensure your firewall is not blocking any traffic.

You can look further into if you want to get into details, and will have to run a capture when refreshing the license to see what happens connection-wise and if the server handshake is failing.

It is inside a VM on proxmox, the time is correct, and their is no firewall.