3CX and Patton 4960 E1 Single Port Outbound Calls

[Thomas Mackey]

I am having problem with outbound call. Can call from outside but when doing outbound call it gives busy or disconnected type tone.

Any solutions?

Thanks
Thomas

 

[Thomas Mackey]

Forgot to include server status log

19:15:50.381 Call::Terminate [CM503008]: Call(31): Call is terminated
19:15:50.350 Call::RouteFailed [CM503014]: Call(31): Attempt to reach [sip:[email protected];user=phone] failed. Reason: Not Found
19:15:50.350 CallLeg:nFailure [CM503003]: Call(31): Call to sip:[email protected]:5060 has failed; Cause: 404 Not Found; from IP:10.37.32.30:5060
19:15:50.256 CallCtrl:nSelectRouteReq [CM503004]: Call(31): Calling: PSTNline:10000@[Dev:sip:[email protected]:5060]
19:15:50.225 CallCtrl:nIncomingCall [CM503001]: Call(31): Incoming call from Ext.100 to [sip:[email protected];user=phone]
19:11:43.747 Call::Terminate [CM503008]: Call(30): Call is terminated
19:11:43.715 Call::RouteFailed [CM503014]: Call(30): Attempt to reach [sip:[email protected];user=phone] failed. Reason: Not Found
19:11:43.715 CallLeg:nFailure [CM503003]: Call(30): Call to sip:[email protected]:5060 has failed; Cause: 404 Not Found; from IP:10.37.32.30:5060
19:11:43.653 CallCtrl:nSelectRouteReq [CM503004]: Call(30): Calling: PSTNline:10000@[Dev:sip:[email protected]:5060]
19:11:43.606 CallCtrl:nIncomingCall [CM503001]: Call(30): Incoming call from Ext.100 to [sip:[email protected];user=phone]

 

[garrycarpenter]

Thomas,

what firmware version are you running on the 4960?

 

[Thomas Mackey]

It is -
Hardware Version 3.1
Software version R4.2 2008-01-17 H323 RBS SIP

Thanks
Thomas

 

[N_G]

I can see from your logs that your Patton is not correctly configured. You must use the configuration generated by our software to avoid any configuration problems.

if you have a licensed version with support please contact our support department and i am sure this can be solved quickly.

 

[Thomas Mackey]

Hi Nick
Thanks for the reply

It is indeed the script generated from 3CX latest software after selecting Patton SN-4960 single port ISDN E1. However the script generated by 3CX missed one line for SIP Interface configuration. It did not route the SIP call to ISDN interface for outbound call. I have added this line and it works:-

route call dest-interface IF_ISDN_0

This line is missing in the original 3CX sript.

Thanks

 

[N_G]

Hi Thomas,

Thanks for this info. I will check our script, though it could be that you have a different firmware on your device. Off the top of my head the scripts are for firmware 4.2...

 

[Thomas Mackey]

Thanks Nick

While you are looking at this ticket, can you tell me something about ringtone issue.

If I call from external phone using Polycom handset or any VoIP phone it gives ring tone. But if I use my mobile phone or any other non VoIP phone I will not get ringtone but if the phone is answer then you can do the conversation.

Is it to do with 3CX or Patton gateway?

Thomas

 

[N_G]

Sorry if there was a miscommunication but i have only forwarded your thread for internal feedback, i have not created a ticket. This forum is for feedback only and general pointers, not for technical support.