3CX and voip gw -> Getting SIP 500 Error

[sebastian_rojas]

Hello i'm trying to send a call via a gw, but i cannot pass, because i',m getting an 500 error
which can be the cause of a error 500 in SIP

in the voip gw is registered to the 3cx
an in the pbx section: System Status -> Port/Trunks is in green

But i'm still getting this error




INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 130.0.10.83:5060;branch=z9hG4bK-d8754z-b019633f0548780d-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>
From: "Operador 2 Operador 2"<sip:[email protected]:5060>;tag=733adc17
Call-ID: Njk2MjU0NzE3MDQxYTk5ZWRhM2EyNGM3N2Y2MjhiMWM.
CSeq: 1 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Content-Type: application/sdp
Supported: replaces
User-Agent: 3CXPhoneSystem 14.0.49169.513 (48654)
Content-Length: 276

v=0
o=3cxPS 418272772096 322307096577 IN IP4 130.0.10.83
s=3cxPS Audio call
c=IN IP4 130.0.10.83
t=0 0
m=audio 7432 RTP/AVP 0 8 9 3 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:3 GSM/8000
a=rtpmap:101 telephone-event/8000
a=sendrecv
SIP/2.0 500 Internal Server Error
Via: SIP/2.0/UDP 130.0.10.83:5060;branch=z9hG4bK-d8754z-b019633f0548780d-1---d8754z-;rport=5060;received=130.0.10.83
From: "Operador 2 Operador 2"<sip:[email protected]:5060>;tag=733adc17
To: <sip:[email protected]:5060>;tag=1252479151
Call-ID: Njk2MjU0NzE3MDQxYTk5ZWRhM2EyNGM3N2Y2MjhiMWM.
CSeq: 1 INVITE
Server: Mediatrix 3301-001/v2.0.36.672 3XXX-MX-D2000-191
Content-Length: 0

ACK sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 130.0.10.83:5060;branch=z9hG4bK-d8754z-b019633f0548780d-1---d8754z-;rport
Max-Forwards: 70
To: <sip:[email protected]:5060>;tag=1252479151
From: "Operador 2 Operador 2"<sip:[email protected]:5060>;tag=733adc17
Call-ID: Njk2MjU0NzE3MDQxYTk5ZWRhM2EyNGM3N2Y2MjhiMWM.
CSeq: 1 ACK
Content-Length: 0

 

[GiannosC_3CX]

Dear Sebastian,

Are you using remote pbx, phones and gateways or is a local installation?

SIP/2.0 500 Internal Server Error

Basically this error comes from gateway and not from pbx. Please pay attention on your gateway side.