3CX app randomly singing a user out

[James.Pearce]

A user we manage has had two phones in the last 3 months and both 3CX apps has randomly signed the user out. There is no identifying pattern as to what is causing this either.
The client in question has over 100 users and this issue only effects a single user. I can confirm but OS's are up to date.

We thought it was the phone at first so we migrated from an Iphone SE to a Iphone 11, the problem persisted.
We then deleted the original account and created another.

The only thing that resides the same is the number attached to the account.

Has anyone ever seen this behaviour before?

 

[SaschaA]

Is the app used e.g. opened on the phone daily?

 

[James.Pearce]

@sasch

Is the app used e.g. opened on the phone daily?

Yes it is. The phone is turned off daily but the app is used for 8 hours a day.

 

[bitn2]

If the phone is just turned of it will take a while until it switches the extension to offline. If you want it fast, you need to log of the account on the phone (deactivate).

 

[James.Pearce]

If the phone is just turned of it will take a while until it switches the extension to offline. If you want it fast, you need to log of the account on the phone (deactivate).

We're trying to avoid the phone from signing out all together. It's turned off every night but the sign out is completely random. It can be fine for a day or two with restarts but then randomly sign out 2-3 times a day.

 

[bitn2]

Than dont turn off the phone... This could be your problem because it takes a while to recognise that the extension is offline. If you turn on the phone the next day and doesnt open the 3cx app it could maybe didnt check that the extension is online again.