Solved 3CX app registers my GXP1630 IP phone does not!

[spirit1]

Hello All,

I rolled out the PBX express on Azure (so not local on my network).

I am new to 3CX. I registered the APP on 3 phones and was able to call extension to extension with zero issues, 2 users in the US another out of the country.

I purchased 2 Grandstream GXP1630 running the provisioning steps I managed to get the configuration on the phone but when I login to the phone web portal under account I get "NO" in red regarding the SIP registration. I changed the authentication password on the user account inside the 3CX PBX and re-inputted into the phone configuration but it still does not register.

Currently trying to use STUN to register the phones.

Any ideas? Any help would be great.

 

[cobaltit]

Just to confirm, these are the steps you followed, including the part about the firmware?

https://www.3cx.com/sip-phones/grandstream-gxp16-series/

Also, if doing STUN, make sure you clear the check box 'Disallow use of extension outside the LAN' which sounds like it might be the issue in this case since you can provision but not register.

 

[spirit1]

Hello and thank you! that was it on one phone... the other phone I had an issue with the provisioning, it turns out you can't use the https:// as part of the URL although it does have a SSL on the web. I ended up leaving the URL without the HTTPS and clicked on the HTTPS option and that did it.

 

[cobaltit]

NIce. Yeah that second thing gets people a lot because they just copy/paste the provisioning URL.

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for updating the thread with your solution.