Solved 3CX Bridge - Sharing group extensions problem

[MMZ]

Hello,

We have two 3CX PBX, one is Contact Center, another one is client.
On 3CX on client side, we see extensions in Brigde\cc on webclient, but on Contact Center 3CX we don't see group presence Bridge\client, in Group setting field Publish information is checked and group is set, that is done on both sides.

Can you guys see where is problem.
Both are on Professional 16.0.8.9.

Pictures in attach.. ( 1 and 2 is slave brigde on Contact Center side, 3 and 4 is master bridge on Client side).

 

[YiannisH_3CX]

Hi @MMZ

I am assuming that calls work normally between the 2 systems and that the only issue is with presence.

Where are the systems located? From the screenshots it seems that both systems are on the same LAN?
Is that the case or are they connected via VPN? What is the network structure? Also are these systems Debian or Windows?

 

[MMZ]

Calls works normally, they are on same LAN, systems are on Windows. and systems are located on same server but on different VM's. Everything worked for about 1 year, until this morning where it stopped work.

 

[YiannisH_3CX]

Have you tried the old turning it off and on again? Some times it helps when dealing with Windows.

 

[MMZ]

I noticed that IP from client side is blacklisted on contact center side, after that it works.

 

[YiannisH_3CX]

Glad to see you were able to resolve the issue. To avoid this issue in the future I recommend whitelisting the IPs of each site to each machine

 

[MMZ]

Already done that, thank you for support.