3CX Call History Service Error

[siraj]

Below please find the error i found from call history service log!

due to this problem i can't get the call log data's!
there is no data in data base hence i cannot get the call logs and reports!

i have been struggling for more than a week with this issue still couldn't find a solution!
any one there who can help me! please!

2014/08/18 08:55:12.038|0007|Erro(01)| Bad DB connection string
2014/08/18 08:55:12.038|0007|Warn(03)| System.Exception: Timeout while getting a connection from pool.
   at Npgsql.NpgsqlConnectorPool.RequestPooledConnector(NpgsqlConnection Connection)
   at Npgsql.NpgsqlConnectorPool.RequestConnector(NpgsqlConnection Connection)
   at Npgsql.NpgsqlConnection.Open()
   at GenericUtilsNet.DBManager.Init(String conxStr)
2014/08/18 08:55:12.038|0007|Erro(01)| Database Conx failed = Timeout while getting a connection from pool.
2014/08/18 08:56:12.043|0007|Info(03)|   Database Conx string = Server=localhost; Port=5480; User Id=phonesystem; Database=phonesystem; Timeout=1024;
2014/08/18 08:57:50.716|0022|Info(03)| Detected profile change from Away to Available for extension:124
2014/08/18 09:01:48.783|0008|Info(03)| VMMonitor: alive (iter=3671)

 

[Pierre_3CX]

Hi there,
What version of 3CX Phone System are you running?
Is your management console working ? Are all services started?

 

[siraj]

Hi there,
What version of 3CX Phone System are you running?
Is your management console working ? Are all services started?

Hi,
I am using 3CX Phone System v12
Yes Management console is working and all the service are started!

 

[Pierre_3CX]

Are you running latest service pack available (SP6.1 at the moment) ?

 

[siraj]

Are you running latest service pack available (SP6.1 at the moment) ?

Yes! Finally we got the support from 3CX as it was a problem with License Key! after what ever they did! they told us to activate again with the same KEY and now the problem has been rectified!