3CX Call Queue

[jskinner97]

Hi,

Would it be possible to have an out of hours message playing after 5PM and it says "please press option 1 for a call back in the morning", and it will then be delivered to the agents in the morning via email/automatic call or on a chat message or something?

Thanks!

 

[Mercie Grace Ltd]

This is done via 3cx call flows, https://www.3cx.com/phone-system/call-flow-designer/

i have mine so if its after hours the members of staff and clients if its a emergency can call up enter a pin and it will pass it though. but its not awfully hard

 

[jskinner97]

This is done via 3cx call flows, https://www.3cx.com/phone-system/call-flow-designer/

i have mine so if its after hours the members of staff and clients if its a emergency can call up enter a pin and it will pass it though. but its not awfully hard

Ah I see! Do you think it is possible for what I am asking, as I do not want to bypass the out of hours - I just need it to call the agents the next morning :/

 

[cobaltit]

So you mention having it delivered via email. What is 'IT'? Because they could absolutely leave a voicemail and that will be sitting in their email tomorrow morning.

 

[Mercie Grace Ltd]

your best bet in all honesty then is to just use the call flow editior, also removes the need for 10000000 digital receptionists

 

[VoIPTools]

I would offer an alternative approach. During non-business hours, route the call to a voicemail box. This voicemail box is associated with a dummy extension that is configured to have voicemails forwarded to email and delete the message. Have the email address be a email distribution group that includes all the members of the queue. Have the voicemail message say something like "If you would like to receive a call back in the morning, please leave your name, phone number, etc....". If they don't want a call back, they will not save a voicemail (effectively the same as pressing 1).

 

[jskinner97]

Thanks for all the solutions guys! I will look into the CFD, but will go with @VoIPTools and the voicemail idea for now due to how quickly they need it working. Hope you all have a good Christmas!