3CX cloud Transcription suddently stopped working

[JbJansson]

Hi

I have a problem with a costumer, were the transcription suddently has stopped working on recorded calls.
The licenses used is a 3CX Enterprise / AI 8 SC, and is used on a onprem Linux server.
The transcription is configured with 3CX transcription service (cloud)



User are configured to record all calls and tracript this.



Can anyone tell why suddenly transcription os not working anymore ??
I have already tried restarting all services.



Thanks in advance.
Jesper

 

[Alphabetic]

anything in activity log?

updated recently?

Try a license refresh?

 

[DimitrisL_3CX]

Hello @JbJansson,

Since you are Update 8 you will need 3CX ENT + for Call Transcriptions via 3CX Cloud.
Please see our Full Feature List

 

[Alphabetic]

Oh yes, and this^

https://www.3cx.com/blog/releases/agentic-ai/#:~:text=ENT

 

[JbJansson]

anything in activity log?

updated recently?

Try a license refresh?

Just tried to refresh license. No effect.
I have not found anything in the activity log about transcription. What should I look for ? I tried to change the setting to verbose and restartet the services and search for transcription, but nothing.
Yes have done and update recently, but cannot say that this stopped working after that. I am not 100% sure about that.

 

[JbJansson]

Hello @JbJansson,

Since you are Update 8 you will need 3CX ENT + for Call Transcriptions via 3CX Cloud.
Please see our Full Feature List

Arh, nice. Thank you. So there is a good reason. Feature request, if you dont have the license for the feature, then greyout the features not unlocket

 

[NickEmpireComm]

Is this now being enforced today regardless of license level and update? I have a Pro 16sc, update 7 that has stopped working out of the blue today.

 

[NikolasA_3CX]

Is this now being enforced today regardless of license level and update? I have a Pro 16sc, update 7 that has stopped working out of the blue today.

Please refer to this blog post regarding the update 7 transcription not working.
https://www.3cx.com/blog/releases/free-ai-transcription/